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Luke P.
Luke P.
User

Contact Form Technical Issue  en

Author: Luke P.
Visited 113, Followers 1, Shared 0  

Dear sir/madam,

I have recently made changes to my text only on my website and re-uploaded and now my contact forms have stopped working. When you fill in my contact forms and submit it goes to a blank white page and on the upper left it says "You must activate Java Script!, "You will be redirected to the previous page in 5 seconds"

I have contacted my 123 reg service provided and they have said it is something to do with the website functions. Please confirm and advize on how i can fix this problem so my contact forms work.

Many thanks

Luke Pereira

Posted on the
5 ANSWERS
Aleksej H.
Aleksej H.
Moderator
Best User of the month EN

Hello. Please provide a link to a site with a form that does not work.
Try it:
1) Hold down the CTRL key and, without releasing it, press the pre-survey button in the program.
2) Delete all site files from the hosting and reload the site completely.
3) Try different versions of PHP: 7.4, 8.0, 8.1.

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Posted on the from Aleksej H.
Luke P.
Luke P.
User
Author
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Posted on the from Luke P.
Aleksej H.
Aleksej H.
Moderator
Best User of the month EN

""Hold down the ctrl key and without releasing it, press the pre-survey key button in the program" - WHAT IS THE PRE-SURVEY BUTTON & WHERE IS THE PRE-SCREEN BUTTON IN THE PROGRAM?" - I'm sorry. I meant "preview button".

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Posted on the from Aleksej H.
Luke P.
Luke P.
User
Author

Hi Aleksej

I have done everything you have said, deleted my website files and re-uploaded. However, it is still doing the same java script message, and will not send my messages to email.

I know other people using website x5 on your forum have had similar problems.

Can you please advize how to fix this problem???

Thanks

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Posted on the from Luke P.
Aleksej H.
Aleksej H.
Moderator
Best User of the month EN

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posted on the from Aleksej H.