WebSite X5Help Center

 
Gökhan Uçar
Gökhan Uçar
User

Money Back k  en

Author: Gökhan Uçar
Visited 1232, Followers 2, Shared 0  

Hi I just bought the new version... nothing different from previous version. When I examined the product, many objects caught my attention. but unfortunately it's all extra What difference did it make with buying the new product? Nothing !!! How do I go about for a refund?

if you check i bought many of your versions . unfortunately this time it was a disappointment . because there is no difference with the previous version . whatever interests me, all pay extra. then what did i pay for.  Your site has the right to return within 1 month.

Posted on the
13 ANSWERS - 1 USEFUL - 1 CORRECT
Gökhan Uçar
Gökhan Uçar
User
Author

I don't understand why you still haven't answered.  If I knew this version was like this, it wouldn't pay.

Read more
Posted on the from Gökhan Uçar
Gökhan Uçar
Gökhan Uçar
User
Author

I'm asking for support from the wrong place. Should I ask for support publicly?

Read more
Posted on the from Gökhan Uçar
Incomedia
Elisa B.
Incomedia

Hi Gökhan Uçar, 

sorry for keeping you wait, unfortunately our office is closed during the weekend.

Some of the new features that have been introduced since version 2021.5 are: 

  • Social Commerce: to integrate your store with Facebook and Instagram
  • VAT management: new VAT management aligned to the new European VAT rules for cross-border sales 
  • Shipment Tracking
  • SKU Code
  • Animated backgrounds for line styles
  • New Portfolio Object (included)
  • New Object Search (included)
  • Instalment payment via PayPal
  • Videos on Entry Page
  • Google Analytics 4
  • New file management system: a new system to manage all the files used inside a project.
  • Project Optimization: now that you can manage files linked to the project, you can also optimize project size
  • SVG and WebP support
  • Images Lazy Loading: We have enhanced the Images Lazy Loading so to take advantage of the native support offered by the most modern browsers. 
  • Optimization for a better CLS
  • Page Grid with Preview for Objects you can use to add images
  • Hidden Product: Possibility of hiding product from the store

Have you already checked these out? Please let me know. 

Read more
Posted on the from Elisa B.
Gökhan Uçar
Gökhan Uçar
User
Author

I've checked them all. I'd better buy credits until I pay for the new version.because we could do a lot of things in the previous version, Ok, some additions have been made. But why did I personally want the new version? for new objects. For example, the wallpaper resolution was bad on iOS phones. then a code was sent to me, if you add it, it will be fixed on iphone phones. yes when I used that code it was fixed but this time some objects started not working. and this problem still persists. this was just an example. In summary, I bought the new version only for beautiful objects.

Read more
Posted on the from Gökhan Uçar
Gökhan Uçar
Gökhan Uçar
User
Author

As you said in your system, it says money back for 30 days.and with that money I can buy the credit and buy the object better

Read more
Posted on the from Gökhan Uçar
Gökhan Uçar
Gökhan Uçar
User
Author

but if you say no refund, no problemclose this request, just hope people want a few different things when they upgrade like Scroll Gallery Ver, Scroll Image Hor ,Hover Image 2   I'm just sad . as someone who buys a lot of your versions

Read more
Posted on the from Gökhan Uçar
Incomedia
Elisa B.
Incomedia

Hi Gökhan, 

of course we can process with the refund if you'd like to. Can you please provide me with the order reference number, so we can proceed?

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Gökhan Uçar
Gökhan Uçar
User
Author

Thanks I can buy objects with this money

Not: Ref No: 196972003

Read more
Posted on the from Gökhan Uçar
Gökhan Uçar
Gökhan Uçar
User
Author

is it true i can use the previous version

Read more
Posted on the from Gökhan Uçar
Gökhan Uçar
Gökhan Uçar
User
Author

do not return i give upI will continue to use the new version

Read more
Posted on the from Gökhan Uçar
Incomedia
Elisa B.
Incomedia

Hi, 

are you sure? If you want to proceed with the refund you have time until December 26th. 

Please let me know. Kind regards.

Read more
Posted on the from Elisa B.
Gökhan Uçar
Gökhan Uçar
User
Author

i m sure . No problem close this case. it's ok 

but you need to solve this problem " iphone wallpaper "  your friend sent this code for solution

<style> #imPageExtContainer { background:transparent url("") !important } </style>

<script> $( document ).ready(function() {

divK='<div id="contenitoreK" style="position:fixed; top:0px; width:100%; height:100%; z-index:-1;"><div id="div_customK" style="position:absolute; top:0px; width:100%; height:100%; z-index:-1; background-repeat:no-repeat; background-image:url(\'picture_url\'); -webkit-background-size:cover; -moz-background-size:cover; -o-background-size:cover; background-size:cover; background-position: center;"></div></div>'; document.body.innerHTML += divK; }); </script>

<style> #imPageExtContainer { background:transparent url("") !important } </style>

solved it!!!

but at the same time, some objects are not working on the page I applied with this code.

 

The browser gives a warning as in the attached picture.

"Your browser does not support the features required to view this website" "Update your browser or continue without updating"

I hope you could explain

Read more
Posted on the from Gökhan Uçar
Esahc ..
Esahc ..
Moderator

Gökhan, if you have an ongoing issue please create a new post, but be aware that Incomedia cannot address 3rd party code. If you provide a link to your site and indicate the problems (some objects not working?) someone may be able to assist (the code provided by ‪KolAsim is always specific to a given website).

Read more
Posted on the from Esahc ..