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Hugh S.

User

Cannot open project: Generic error, cloud access denied

Author: Hugh S.

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Tags: access,cloud,denied,error,generic,website x5 evo 2023.1

I've just updated to Evo 2023.1.3, and cannot open my project file any more, due to a "generic error". The error box screenshot is attached.

Has anyone come across this and able to fix it?

Posted on the 03/05/2023 20:14:53

3 ANSWERS - 1 USEFUL - 1 CORRECT

Daniel W.

User

If it is the OneDrive cloud storage, then take a look here, see

>> https://eazybackup.com/knowledge-base/error-access-to-the-cloud-file-is-denied-backing-up-onedrive/

I don't have cloud storage myself and can't offer any other help.

Posted on the 03/05/2023 21:11:21 from Daniel W.

Hugh S.

User
Author

Thanks; I will hacve a look at that page. Strange thing is, I reinstalled the previous version and the project loads fine. But on the latest version, no. Maybe Onedrive is the issue; I will soon find out.

Posted on the 03/05/2023 23:39:26 from Hugh S.

Hugh S.

User
Author

Yep, it worked. Thanks Daniel.

Posted on the 03/06/2023 00:19:40 from Hugh S.