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Orhan Akcicek
Orhan Akcicek
User

Website X5 pro Does not close by X  en

Author: Orhan Akcicek
Visited 825, Followers 1, Shared 0  

HELLO 

I have same problem with Website X5 pro since I have bought a new pc and OS Windows 11 pro.

I saw in community blog many user had same problem like me. There is no solution and I can't use this app. with win11.

This is terrible I bought againg new PC it works with win10 and everythings are same even virus program. It is working.

This is strange Why you are not find a solution.

I hope this aarticle can be aware of you and you can support your customer 

Posted on the
10 ANSWERS
Giancarlo B.
Giancarlo B.
User

Hi, yes sometimes it happens to me too, the only solution is to go to the Windows bar right click then Task Manager, look for the WebSite X5 Pro process, go above right click and click on End Task

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Posted on the from Giancarlo B.
Orhan Akcicek
Orhan Akcicek
User
Author

Than

Giancarlo B.
Hi, yes sometimes it happens to me too, the only solution is to go to the Windows bar right click then Task Manager, look for the WebSite X5 Pro process, go above right click and click on End Task

Thank you, I know this solution but it is not a practical wat. :(

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Posted on the from Orhan Akcicek
Giancarlo B.
Giancarlo B.
User

I understand, it's not practical but it's the only solution wink

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Posted on the from Giancarlo B.
Daniel W.
Daniel W.
User
Best User of the month EN

I have a cheap notebook with Windows 11 Home and no problems with WebSiteX5 Pro 2023.3.10.

Some time ago I couldn't close WebSiteX5, so I used Task Manager and quit the program and started it again later.

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Posted on the from Daniel W.
Incomedia
Eric C.
Incomedia

Hello Orhan,
does this occur every time that the software is opened, or does the X sometimes work?
Have you already tried re-installing the software?

Eric

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Posted on the from Eric C.
Orhan Akcicek
Orhan Akcicek
User
Author
Eric C.
Hello Orhan, does this occur every time that the software is opened, or does the X sometimes work? Have you already tried re-installing the software? Eric

Dear Eric 

Always since I installed the win11 operating system. I didn't work never.

I tried every think in more than 2 years. I opened a ticket one or two years ago. 

This year I tried with new version. The same error was still valid.

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Posted on the from Orhan Akcicek
Orhan Akcicek
Orhan Akcicek
User
Author
Eric C.
Hello Orhan, does this occur every time that the software is opened, or does the X sometimes work? Have you already tried re-installing the software? Eric

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Posted on the from Orhan Akcicek
Incomedia
Eric C.
Incomedia

Hello Orhan,
I wasn't able to find another topic about the matter, was it perhaps with a different account?
I would suggest checking the situation after a clean reinstall.
First uninstall the software as usual, then go to C:\Users\YourUsername\AppData\Local\Incomedia and you should find one or more folders for WebSite X5. For your current version, it should be WebSite X5 - Pro. Delete this folder.
Restart the PC, then download the installer from this link:
https://www.websitex5.com/download/v2023.3/wsx5_pro.exe
Temporarily turn off your antivirus and firewall, and run the installer as administrator, then check if the behavior when trying to close the window is the same.
Regarding your screenshot, those are processes related to the software, it is regular for them to be visible in the task manager.

Eric

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Posted on the from Eric C.
Orhan Akcicek
Orhan Akcicek
User
Author
Eric C.
Hello Orhan, I wasn't able to find another topic about the matter, was it perhaps with a different account? I would suggest checking the situation after a clean reinstall. First uninstall the software as usual, then go to C:\Users\YourUsername\AppData\Local\Incomedia and you should find one or more folders for WebSite X5. For your current version, it should be WebSite X5 - Pro. Delete this folder. Restart the PC, then download the installer from this link: https://www.websitex5.com/download/v2023.3/wsx5_pro.exe Temporarily turn off your antivirus and firewall, and run the installer as administrator, then check if the behavior when trying to close the window is the same. Regarding your screenshot, those are processes related to the software, it is regular for them to be visible in the task manager. Eric

BİG APPLAUSE ERIC

IT IS DONE. I AM VERY HAPPY FOR THAT. innocent

THANKS A LOT

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Posted on the from Orhan Akcicek
Robert P.
Robert P.
User
Eric C.
Hello Orhan, I wasn't able to find another topic about the matter, was it perhaps with a different account? I would suggest checking the situation after a clean reinstall. First uninstall the software as usual, then go to C:\Users\YourUsername\AppData\Local\Incomedia and you should find one or more folders for WebSite X5. For your current version, it should be WebSite X5 - Pro. Delete this folder. Restart the PC, then download the installer from this link: https://www.websitex5.com/download/v2023.3/wsx5_pro.exe Temporarily turn off your antivirus and firewall, and run the installer as administrator, then check if the behavior when trying to close the window is the same. Regarding your screenshot, those are processes related to the software, it is regular for them to be visible in the task manager. Eric


I've had this same problem for more than a year now. The answer given here appears to have fixed it. A big THANK YOU to Eric C., Incomedia :)

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Posted on the from Robert P.