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Avner A.
Avner A.
User

Export problem  en

Author: Avner A.
Visited 2415, Followers 1, Shared 22  
Tags: export

hello i have a problem with exporting the website. if i make changes to the website and even delete files, change links etc. when i export, the software still exports files that are already not used on my websites, it is keeping the old files as well Thanks avner

Posted on the
3 ANSWERS
Incomedia
Samantha M.
Incomedia

Good morning Avner,

Please read carefully the list below and try one of the following options to solve your issue:

  • Try changing the type of connection activating or disabling the FTP Passive mode. 
  • The export is blocked by Firewall, Anti-Spyware or  Anti-Virus programs. Disable temporarily protection programs installed on your PC or set them in order to allow WebSite X5 to have free access to the Internet. 
  • Server temporarily unavailable. The Server may be undergoing maintenance or simple reboot. Try again later or contact your Provider. 
  • Remote disk is full. The space on the Server disk is full so you can't complete the publication of the site. Verify the possibility to save space deleting all the already published files and then proceed with a new export.
  • The login and password are not correct, please check them. To be sure copy and paste them to avoid any typing errors.
  • Or maybe you are uploading your project in the wrong place. Pleasecheck the initial directory
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Posted on the from Samantha M.
Avner A.
Avner A.
User
Author

i am talking about exporting to the hard disk

not to ftp

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Posted on the from Avner A.
Incomedia
Samantha M.
Incomedia

Hi!

Ok, you need to make sure you have canceled the file path in website x5 and the image itself from that specific folder. After, please export on your hard disk and let me know.

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Posted on the from Samantha M.