WebSite X5Help Center

 
Mark M.
Mark M.
User

Template failure  en

Author: Mark M.
Visited 46, Followers 1, Shared 0  

Hi,

I bought the Players Room template the other day but it reuses to work.

I am using X5 Pro 2024.3.1.

The template downloads and after a long delay initialising the program says creating project files and it then crashes.

On restarting the program there is no sign of the template and clicking on it in the licenced templates the program goes through the whole process again and eventually crashes.

Any ideas?

Thanks,

Mark

Posted on the
1 ANSWERS
Incomedia
Eric C.
Incomedia

Hello Mark,
I am sorry about the issue.
Does an error window appear when the software crashes during this process, allowing to send a crash report, or does it just close suddenly?

Eric

Read more
Posted on the from Eric C.