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Viktar S.
Viktar S.
User

Shopping cart buttons stop working after last update  en

Author: Viktar S.
Visited 112, Followers 1, Shared 0  

Hi,

After last update I run into problems which I couldn't fix myself. I clearly see this is a glitch of the latest update and hope you guys could help me.

Button "continue shopping" not possible to click unless you click on very edge of the button.

The button "proceed with the order" is active partially-only the half of button can be clicked.

The next stage (if you have managed to click on "proceed with the order") becomes even harder to use.

Button "back" and "next" cannot be clicked at all.

Posted on the
5 ANSWERS
Viktar S.
Viktar S.
User
Author

More images of problematic buttons. The image with a thinger active: this part of button can be clicked.

The arrow means it cannot be clicked.

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Posted on the from Viktar S.
Incomedia
Eric C.
Incomedia

Hello Viktar,
apologies for the issue.
I cannot confirm this without looking at the website itself, but from the information you provided this seems to be a known bug, for which a fix will be released soon.
If this is the case, the cause is an error with the footer background overlapping with buttons and other elements.
Please check in Step 2 - Template ---> Template Structure the height of the Footer Background and Footer, and make sure they match.
I remain available.

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Posted on the from Eric C.
Viktar S.
Viktar S.
User
Author

Thank you Eric, you were right. I set up footer background height to zero and buttons become activated.

However, I see another issue with "NEW PRODUCT" tag. There is definitely an issue. There is no image (missing) and the tag is not in the right place I suppose. Any ideas? I have been a member of Incomedia quite long and every time I was asked to re-new my licence I feel nervous because of potential problems with my website I need to fix after re-newing and getting new updates. Sometimes I think it is safeer to stay with old version. These problems are not in 1st time. 

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Posted on the from Viktar S.
Incomedia
Eric C.
Incomedia

Hello Viktar,
the fix for this issue and the one you initially reported will both be included in version 2025.1.3, to be released soon as a Beta version.
I apologize for the inconveniences, I remain available.

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Posted on the from Eric C.