I recently renewed my licence, updated webx5 Evo and I seem to have lost my Cart 
Author: Chris D.
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Hello.
I received mails (about 4) from Incomedia remininding me to update my WebX5 licence.
I renewed/paid and updated the program and now I seem to have lost my cart.
The products on my pages now have no cart.
The users have no way to buy anymore.
Where has my cart gone please?
I have V2025.1.4
Thank you.
Posted on the
Incomedia has removed the shop module in the Evo version and reduced the maximum number of pages and blog posts to 100, see entry in the changelog below.
If you need the shop module, you'll need to upgrade to the Pro version.
Wait for the Incomedia staff to offer you a favorable offer for the Pro version and a refund for the Evo version you purchased.
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WebSite X5 - Changelog
06/04/2024
WebSite X5 - 2024.2
Other
>> https://helpcenter.websitex5.com/en/w5/changelog
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Author
Thanks for the info. But...
I just re-checked the incomedia mails I received.
Nowhere on the mails does it state that cart/shop will be removed when I update my licence.
It only reminded me that if I did not pay, I would no longer receive updates.
So, I paid.
This cannot be right. You can't take away something that I've been paying for; for years, surely.
I will wait for IM staff to respond.
Hi Chris,
please consider we report the changes applied to WebSite X5 Evo in the comparative table on our official website: https://www.websitex5.com/en/pricing.php
On top of this, last year we sent a communication to all users of Evo with an active e-commerce, so to inform them about this change, I'm sorry you missed it!
Since we're currently having a discount promotion, you can still get WebSite X5 with a 50% OFF here: https://www.incomedia.eu/en/software.php
Thanks! Kind regards.
Author
Hello Elsa,
I must have missed that.
I clicked your link and added WX5 Evo Pro to the cart to buy, but the cart also has a WX5 Evo Licence extension that I cannot get rid of. What to do please?
Thank you.
Author
Hi, I managed to clear it.
I just paid for WX5 Evo Pro.
Do I get refund for the WX5 Evo Extended Licence that I paid?
Hi Chris,
I see you purchased the extension in February, so we can't process the refund since the 30 days money back period has ended. We can however provide you with a free 75 Credit pack, would that work for you?
Please let me know.
Author
Hello Elisa,
Oh. I did not realise until a user told me they could not buy.
I don't think I have much choice, since I missed it for too long.
I accept your offer, thank you.