WebSite X5Help Center

 
Joe H.
Joe H.
User

Deleting webx5 pro  en

Author: Joe H.
Visited 86, Followers 2, Shared 0  

Please can somone send me the full instructions on how to remove the X5 Pro program.   I'm going to try the remove and reinstall approach.   Everything I tried with the software, that was discussed a few days ago, is still haunting me.

Posted on the
2 ANSWERS
Daniel W.
Daniel W.
User
Best User of the month DEBest User of the month EN

I use CCleaner(also available as a free version) to delete the programs.

>> https://www.ccleaner.com/de-de/ccleaner(here DE - Link may change to other languages)

In the program, click "Tools" (the wrench icon), then click "Uninstall," and select the desired program from the list. Now click "Uninstall" in the top right corner.

Read more
Posted on the from Daniel W.
Incomedia
Eric C.
Incomedia

Hello,
could you please check the situation after a reinstall of the software with these steps?
The folders to be deleted with these steps usually do not contain any projects, that by default are stored at C:\Users\YourUsername\Documents\Incomedia\WebSite X5 - Pro, but you can check their contents to make sure of this.

1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro).
3) Go to the path C:\Program Files and, if it is present, delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro)
4) Do the same at the path C:\Users\YourUsername\AppData\Local\Programs, deleting the folder WebSite X5 – Pro if present.
5) Restart the PC.
6) With VPN (if you use one), antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2025.2/wsx5_pro.exe

I remain available.

Read more
Posted on the from Eric C.