All Projects Missing After Latest Update 
Author: Konstyantyn K.
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Dear X5 Incomedia Support Team,
After installing today’s update of WebSite X5, all of my projects have disappeared from the software.
Unfortunately, I do not have local backups of these projects.
This is a very serious issue for me, as these projects are extremely important for my work.
Could you please help me recover them as soon as possible?
Please let me know if you need any additional information from my side (license number, account email, version number, etc.).
Thank you in advance for your urgent assistance.
Kind regards,
Konstantyn
Posted on the
Hello Konstyantyn,
it is likely that there has been a change in the folder where WebSite X5 is looking for the projects.
What path do you currently see if you check the Preferences?
If you search for the file project.iwprj2, what results do you get and where are those folders found?
I remain available.
Author
Thank you for pointing me in the right direction.
You were absolutely correct — there had been a change in the project folder path. After checking the Preferences and locating the correct directory, everything is now restored and the problem is resolved.
I really appreciate your support and quick guidance.