Hi David, 

I'm really sorry to hear about this. Can you please share more details about this issue, so we can better assist? Do you get any error messages and, if you do, can you please post a screenshot?

Thanks! Kind regards.

Hi Elisa all OK . After a number of attemps the update installed. The only message I got wasthe it failed to install. It got to a point of about 20% installed then stopped.

There are sometimes problems with the accessibility of Incomedia's web servers, and the download is then automatically aborted after some time.

I also often have problems with the download, then I just try again later.