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Jorge L.
Jorge L.
User

Can't export website files  en

Author: Jorge L.
Visited 1904, Followers 1, Shared 33  

Everything I try to upload the files for a website I am making it says An error occurred while exporting the file....

Please help, I attached a picture so you can see the problem ...

Posted on the
1 ANSWERS - 1 CORRECT
Incomedia
Samantha M.
Incomedia

Hi Jorge!

Please read carefully the list below and try one of the following options to solve your issue:

  • Try changing the type of connection activating or disabling the FTP Passive mode. 
  • The export is blocked by Firewall, Anti-Spyware or  Anti-Virus programs. Disable temporarily protection programs installed on your PC or set them in order to allow WebSite X5 to have free access to the Internet. 
  • Server temporarily unavailable. The Server may be undergoing maintenance or simple reboot. Try again later or contact your Provider. 
  • Remote disk is full. The space on the Server disk is full so you can't complete the publication of the site. Verify the possibility to save space deleting all the already published files and then proceed with a new export.
  • The login and password are not correct, please check them. To be sure copy and paste them to avoid any typing errors.
  • Or maybe you are uploading your project in the wrong place. Please check the initial directory

Please open a single post for each issue in the future and let me know if the issue is now solved.
Thank you!

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Posted on the from Samantha M.