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Vanthournout Gilbert
Vanthournout Gilbert
User

Update problem after new install  en

Author: Vanthournout Gilbert
Visited 1000, Followers 1, Shared 0  

I have just installed the new version 10.0.2.24 and running the program for the first time, it will update to 10.0.6.36 but that will not work. There are no outher programs running

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2 ANSWERS - 1 USEFUL - 1 CORRECT
Incomedia
Noemi W.
Incomedia

Hi Gilbert Vanthournout,

If you have difficulty to update the program, getting the error 406, we kindly ask you to take following considerations:

1. First of all, an anti-virus program or firewall may block the necessary connections to the program. Please, disable those programs and try to update again.

2. Furthermore, please make sure that you do not belong to a corporate network or to a network protected by Proxy.

3. Another solution is to restart your computer. Please, close all programs that will open at the startup. After that, you should open the installation folder of the sopftware and launch the file "imUpdate.exe". This operation will "force" the update. Furthermore, if you use Windows vista/7/8, please remember to do this with a right mouse click selecting "Run as administrator".


If the error message will still be shown, we suggest to download the updated program from your profile page on WebSite X5 Answers ans select the section "My downloads". This way you can uninstall and reinstall the program which is already updated.

Please, let me know if you could update WebSite X5 Evolution 10.

Thank you,

Noemi

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Posted on the from Noemi W.
Vanthournout Gilbert
Vanthournout Gilbert
User
Author

Hi Noemi.

The problem was an error 406. In the update.log, this was marked:

5/6/2013 0:28:55 => Installing updates...
5/6/2013 0:28:55 => Unable to copy the files to 'C:\Program Files\WebSite X5 v10 - Evolution'!
 Exception: Kan geen toegang krijgen tot het bestand C:\Program Files\WebSite X5 v10 - Evolution\CefSharp.dll omdat het wordt gebruikt door een ander proces.

At the end, I have download the updated version who was no problem. Now I am running version 10.0.6.36 under windows XP.

Thanks for your usefull help

Gilbert

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Posted on the from Vanthournout Gilbert