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BadBwoy P.
BadBwoy P.
User

Where to find order details, if my site is online store?  en

Author: BadBwoy P.
Visited 280, Followers 2, Shared 0  

Hi! i have a problem! my site is a online store When the user buy something, my site send a letter to him with details about the order, but I DON'T SEE THE ORDER. How to make following: When user make an order on my site, 2 IDENTICAL LETTERS are sending( with details about order) 1 - to my e-mail 2 - to users email i don't find how to configure that in WEBSITE X5 EVOLUTION

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3 ANSWERS
Incomedia
Claudio D.
Incomedia

Hello BadBwoy P.,

Please check that the email you added in step 4 - shopping cart - Send Order - E-mail address to receive orders - is correct and check also if these were automatically moved to the spam folder.

You can try to add a different email account to test if it depends on your email provider that is automatically blocking the emails.

Please let me know if this helps.

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Posted on the from Claudio D.
BadBwoy P.
BadBwoy P.
User
Author

Hi .

i have only 1 block ,where I can add email, it calls (from what email to send orders). It meen, if I write in this block "***" , the user , who make the order on my site , will receive the order details from "***". 

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Posted on the from BadBwoy P.
JJ. JUAG
JJ. JUAG
User

Warninge-mail addressesare suppressedhere.
Please distinguishfrom the"Objectemail form"and theareafor the shopping cart/e-commerce.
Theupdates for theorderto gofrom the "4Advanced Settings"-"Cartfore-commerce"(applies toWebsiteX5evov10), where theyenterthe email addressfor receipt oforder.For themail to the customer, you just enterthe text thatthe email addressisthe customer,whilethe end of theorder process, himself a.
GreetingsJJGoogletranslationfromGerman

Achtung email-Adressen werden hier unterdrückt.

Unterscheiden Sie bitte vom "Objekt Emailformular" und dem Bereich für den Warenkorb / E-commerce.

Die Emails mit den Bestellung gehen aus dem Bereich "4 Erweiterte Einstellungen" - "Warenkorb für e-commerce" (gilt für WebsiteX5 evo v10), wo sie die Emailadresse für den Eingang der Bestellung eingeben. Für die Mail an den Kunden geben Sie lediglich den Text ein, die Emailadresse gibt der Kunde, während dem Ablauf des Bestellvorganges, selber ein.

Gruss JJ Google Translation aus deutsch

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Posted on the from JJ. JUAG