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Kristofer Helgason
Kristofer Helgason
User

Access Management update error  en

Author: Kristofer Helgason
Visited 1024, Followers 1, Shared 0  

Hello, I am using the professional version. When I press the "update" button in Access Management I get the following error: "Connection error: It is not possible to complete the operation." Any idea? Kind regards, Kristofer

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1 ANSWERS - 1 USEFUL - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Kristofer,

Updating to the latest version (10.1.0.39) will cure this issue for you.

You can download from here:

http://answers.websitex5.com/profile/downloads

Once downloaded ensure WebSite X5 is closed, then right-click on the setup file and select 'Run as administrator'  -  this will update your program, installing the newer version over the old  -  there is no need to uninstall first.

After the installation is complete open your X5 project, hold the 'CTRL' key down whilst entering the preview, then do a full export your entire project to your server.

Clear your browser cache before testing.

Kind regards,

Paul

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Posted on the from Paul M.