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Martin Gross
Martin Gross
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Problem loading pictures into e-shop  en

Author: Martin Gross
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Hello, I spent a whole day adding photos to my e-shop and now when I open the shop, some pictures display OK in the preview as well as when I click on them, some show a grey rectangle saying "Image generation error", but if I click on that rectangle, the picture pops-up correctly, but most of them show the preview, but when I click on the preview, the pop-up shows a grey rectangle saying "Image Generation Error" followed by the location on my harddisk. The pictures are all jpgs, they display fine in Windows Explorer, Adobe Bridge, Lightroom and ACDSee, they are all the same dimensions, are all in the same location and the names are in number-only format with no spaces (i.e. 0001.jpg). Please help.

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2 ANSWERS
Incomedia
Claudio D.
Incomedia

Hello Martin,

In which Version of the program do you experience the issue?

Did you try to press the CTRL key while you opened the preview to refresh the preview cache?

Many thanks!

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Posted on the from Claudio D.
Martin Gross
Martin Gross
User
Author

Hi Claudio. I is in Pro. Yes, I did do the CTRL, it reloaded some of the pictures, but not all. I reloaded all the missing pictures manually and it works fine now. Anyway, it took a few hours... :-(

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Posted on the from Martin Gross