Cannot update 
Author: Andrew T.
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We purchased version 10 a few weeks ago but cannot update the software, tried many times, it runs through the process and then shows error updating 406? we have tried uninstalling the software and re-installing but the same problem exists? where do we go from here, the computer is running on microsoft xp.
Posted on the
Hi Andrew T.,
If you have difficulty to update the program, getting the error 406, we kindly ask you to take following considerations:
1. First of all, an anti-virus program or firewall may block the necessary connections to the program. Please, disable those programs and try to update again.
2. Furthermore, please make sure that you do not belong to a corporate network or to a network protected by Proxy.
3. Another solution is to restart your computer. Please, close all programs that will open at the startup. After that, you should open the installation folder of the sopftware and launch the file "imUpdate.exe". This operation will "force" the update. Furthermore, if you use Windows vista/7/8, please remember to do this with a right mouse click selecting "Run as administrator".
IIf the error message will still be shown, we suggest to download the updated program from your profile page on WebSite X5 Answers ans select the section "My downloads". This way you can uninstall and reinstall the program which is already updated.
Noemi
Author
Hi Noemi
Thanks for the mail, yes tried already with firewall and anti virus disabled, opened up the software as you suggested and cannot find the "imupdate.exe"
Regards
Andrew
Dear Andrew T.,
please, uninstal the program from your PC and download the updated program from your profile page on WebSite X5 Answers ans select the section "My downloads". This way you can uninstall and reinstall the program which is already updated.
Please, let me know,
Noemi