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Martin Gross
Martin Gross
User

E-mails suddenly stopped working  en

Author: Martin Gross
Visited 699, Followers 1, Shared 0  
Tags: e,mail

Hello,

a website that I created and manage suddenly stopped sending mails. Everything went just fine for a few months, when a client placed an order in the e-shop, I was notified by e-mail and the client received a confirmation.

This suddenly stopped, nevertheless, I am still able to place an order, the order gets recorded correctly into the database. No error message is displayed. The website is www.nazdabori.cz

The web was created with X5 Pro.

The site is being updated continuously (content and e-shop) and I have no idea when exactly the e-mails stopped working, but most likely some 1-2 weeks ago.

The web is hosted by active24.cz on a Linux server with PHP 5.5.7 (downgradable to 5.4.23 or 5.3.28 if needed). I called their customer support and they confirmed that there were no changes whatsoever.

On the website admin page all three lights are green, but when I try the e-mail test, nothing happens (tried all 3 versions of the script).

I already deleted the whole website from the server, did the Ctrl + Preview and uploaded again, e-mail still does not work.

Please help.

Posted on the
2 ANSWERS - 1 CORRECT
Incomedia
Riccardo P.
Incomedia

Hello Martin,

try to use a "low level script" for the email, set it in the step 4 in "data management". Then re-export the site and test again.

Try to create a new project and export it for test.

Let me know.

***** Google Translation:

BonjourMartin,

essayez d'utiliserun «scriptde bas niveau» pourl'email,le mettre dansl'étape 4 de «gestion des données».Puis re-exporterle siteettester à nouveau.

Essayez de créerun nouveau projetet l'exporterpour le test.

Faites-moi savoir.

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Posted on the from Riccardo P.
Martin Gross
Martin Gross
User
Author

Dear Riccardo,

thank you for your reply. As stated above, I tried all 3 versions of the script before I requested assistence. You should read the posts more carefully next time.

Nevertheless, the problem has been solved in the meantime. It was not caused by X5, the IP of the website has been blacklisted by Microsoft and I already reached a delistation so everything is working aganin now.

Regards

Martin

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Posted on the from Martin Gross