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Michael J.
Michael J.
User

Unable to view list of files present on the server  en

Author: Michael J.
Visited 1769, Followers 2, Shared 0  
Tags: export,upload

Help! For over a week now I can't export / upload my website correctly. Godaddy say it is an x5 issue. Error messages, "Unable to view list of files present on the server" Most pictures, website content not visible after export. "Operation failed (error while enumerating the remote files" I have tried filezilla, I have tried disabling IE11, I have tried another pc, created a complete new website file in x5. All test files are fine but after upload pictures are either missing, grey, half visible. Mouse actions also not working in Domain / Hosting platform :-(

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4 ANSWERS
Incomedia
Claudio D.
Incomedia

Hello Michael,

On the other computer where you tried what Windows Version is installed?

Do you have there also IE 11 installed?

What Version of windows are you using on the main computer?

Have you tried to delete the in step 5 the path /MJ Website 2014 to see ifthen it works?

What happend when you tried filezilla?

Many thanks!

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Posted on the from Claudio D.
Michael J.
Michael J.
User
Author

Hello Claudio,

Other Computer Windoes 7 Professioal

IE 64Bit

Main Computer Windows 8.1

What do you mean "delete the in step 5 the path /MJ Website 2014"?

Filezilla loaded everything as x5 with the same results

Help!

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Posted on the from Michael J.
Michael J.
Michael J.
User
Author

Sorry, IE 11 for Windows 7

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Posted on the from Michael J.
Incomedia
Claudio D.
Incomedia

Hello Michael,

If on the computer you have installed Internet Explorer 11 and you are using WebSite X5 Evolution 7 or Evolution 8, it can happen during the export to get an error which will not allow to complete the export of the files. It can also happen this procedure goes well but once online the website will not work correctly because of missing files.

It has been documented with the release of Internet Explorer 11 it has been introduced a bug ( for more details visit https://connect.microsoft.com/IE/feedback/details/808279/ftpopenfile-and-internetwritefile-broken-changed-in-ie11 ) which is not allowing to export correctly. In this case the option is to run the program as Administrator with the rightclick option and choose in step 5 to export to disk and then upload the project with an FTP client like Filezilla manually online.

If also in this way the export online is not working correctly, while waiting Microsoft to release a Patch to fix this issue, is to downgrade Internet Explorer to an previous Version (8,9 or 10). On some Windows Versions, like Windows 8.1 Internet Explorer 11 is automatically installed and cannot be deactivated, in this case, if you have the possibility you need to install WebSite X5 on a PC where you don't habe Windows 8.1 or Internet Explorer 11.

Many thanks!

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Posted on the from Claudio D.