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Charlene G.
Charlene G.
User

How do I fix Error exporting web site  en

Author: Charlene G.
Visited 949, Followers 2, Shared 0  

All of a sudden I am having difficulties updating my site. I have Website x5 Evolution 8. It seems to constantly give a "not responding" for several minutes, and then it resumes. Also I keep getting this error message: "Error in Export File. Check that you have permission to write to the specified folder." I called our hosting service (Go Daddy) and they reset all sorts of things, we changed our password. I've relogged in. And still same issue. Any suggestions? Should I reload Website x 5 or do an update to evolution 8?

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2 ANSWERS
Charlene G.
Charlene G.
User
Author

Additional information to add to my post above. I decided to try to export to disk (batch project files with normal optimization) and i am still getting "not responding" errors. Hope someone can answer me soon with suggestions!

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Posted on the from Charlene G.
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Claudio D.
Incomedia

Hello Charlene,

If on the computer you have installed Internet Explorer 11 and you are using WebSite X5 Evolution 7 or Evolution 8, it can happen during the export to get an error which will not allow to complete the export of the files.

It can also happen this procedure goes well but once online the website will not work correctly because of missing files.It has been documented with the release of Internet Explorer 11 it has been introduced a bug ( for more details visit https://connect.microsoft.com/IE/feedback/details/808279/ftpopenfile-and-internetwritefile-broken-changed-in-ie11 ) which is not allowing to export correctly.

In this case the option is to run the program as Administrator with the rightclick option and choose in step 5 to export to disk and then upload the project with an FTP client like Filezilla manually online.

If also in this way the export online is not working correctly, while waiting Microsoft to release a Patch to fix this issue, is to downgrade Internet Explorer to an previous Version (8,9 or 10). On some Windows Versions, like Windows 8.1 Internet Explorer 11 is automatically installed and cannot be deactivated, in this case, if you have the possibility you need to install WebSite X5 on a PC where you don't habe Windows 8.1 or Internet Explorer 11.

Many thanks!

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Posted on the from Claudio D.