WebSite X5Help Center

 
Carlo L.
Carlo L.
User

Audio preview not working after upgrade to Ev10  en

Author: Carlo L.
Visited 1926, Followers 2, Shared 0  

Hi, Since some people reported problems viewing my website on i-Pad, I decided to upgrade from Evolution 9 to Evolution 10, just bought and installed it. Exporting from 9 and importing into 10 works almost flawlessly; however there is 1 big issue: I have a lot of Audio files in my website, and in Evolution 10 the preview function does not play these... for this reason I don't yet there to upload the website from Evolution 10, in view of the risk that the Audio will not work... Help??? kind regards Carlo www.luijtenduidelijk.nl

Posted on the
1 ANSWERS - 1 USEFUL - 1 CORRECT
Incomedia
Claudio D.
Incomedia

Hello Carlo,

Try to follow the guide to install the Windows Media Player for the preview browser like explained here:

http://answers.websitex5.com/post/72788

Once done open the preview and on the preview browser open following link:

http://get2.adobe.com/flashplayer/?fpchrome

and install the plugin also if you get the message the plugin is already present.

Once the flash plugin is installed restart the preview browser and test if the audio files are played.

Keep in mind the mp3 files are natively not played on iPad and iPhone and you will need to use the .mp4 (.m4a) audio format so these will natively work on these devices.

Many thanks!

Read more
Posted on the from Claudio D.