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EJ Wright
EJ Wright
User

Email form not responding  en

Autor: EJ Wright
Visitado 1664, Followers 1, Compartido 0  

My new email form is not working. The email form I have on a different page was working in the past. It is no longer working either. I have looked at all the suggestions. I have ran the various test within the control panel admin. I have checked with my hosting provider and they support php. I tried the post and get methods. I have re-loaded the entire site, but still not working.

I am using V10.1.10.54

The domain is www.gcehjazzfest.com

The new email form is http://www.gcehjazzfest.com/call-for-artist.html

The form that was working last year is http://www.gcehjazzfest.com/enroll.html

What should I do now?

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8 RESPUESTAS - 1 ÚTIL - 1 CORRECTO
Incomedia
Riccardo P.
Incomedia

Hello,

you use a old version of the program, please try to upload this, click on the "ucheck for update" in the start windows.

Update the program and re-esport the site completely on the server.

Let me know.

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Publicado en de Riccardo P.
EJ Wright
EJ Wright
User
Autor

Hello,

I did the update. Re-loaded the whole site. I ran the admin test. Got no response to sender are user. Also ran test on the webpage. Still not working.

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PJ D.
PJ D.
User

Goto section 4 'Advanced Settings'

Select 'Data Management'

and goto the email section and try changing the email script to a lower level script.

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Publicado en de PJ D.
EJ Wright
EJ Wright
User
Autor

I did that right after updating and reloading. The result is the same. i get no emails in return.

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Pcssa .
Pcssa .
Moderator

. . . you are shure that your provider did not make any upgrade of PHP (or other security changes) ?

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EJ Wright
EJ Wright
User
Autor

The provider assured me that all is well with regards to php. The provider is at&t. Is there any known issues with at&t?

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Incomedia
Riccardo P.
Incomedia

Hello,

the PHP is the PHP 5.x or lower?

You need use a PHP 5.x or higher.

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Publicado en de Riccardo P.
EJ Wright
EJ Wright
User
Autor

It turns out that the mail was going to a spam folder that was hidden in some other option. What I was seeing was the junk folder which had no mails coming to that folder. But there was also a spam folder. That is where the mail was going.

So there are no issues!

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