Email form not responding 
Author: EJ Wright
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My new email form is not working. The email form I have on a different page was working in the past. It is no longer working either. I have looked at all the suggestions. I have ran the various test within the control panel admin. I have checked with my hosting provider and they support php. I tried the post and get methods. I have re-loaded the entire site, but still not working.
I am using V10.1.10.54
The domain is www.gcehjazzfest.com
The new email form is http://www.gcehjazzfest.com/call-for-artist.html
The form that was working last year is http://www.gcehjazzfest.com/enroll.html
What should I do now?
Posted on the
Hello,
you use a old version of the program, please try to upload this, click on the "ucheck for update" in the start windows.
Update the program and re-esport the site completely on the server.
Let me know.
Author
Hello,
I did the update. Re-loaded the whole site. I ran the admin test. Got no response to sender are user. Also ran test on the webpage. Still not working.
Goto section 4 'Advanced Settings'
Select 'Data Management'
and goto the email section and try changing the email script to a lower level script.
Author
I did that right after updating and reloading. The result is the same. i get no emails in return.
. . . you are shure that your provider did not make any upgrade of PHP (or other security changes) ?
Author
The provider assured me that all is well with regards to php. The provider is at&t. Is there any known issues with at&t?
Hello,
the PHP is the PHP 5.x or lower?
You need use a PHP 5.x or higher.
Author
It turns out that the mail was going to a spam folder that was hidden in some other option. What I was seeing was the junk folder which had no mails coming to that folder. But there was also a spam folder. That is where the mail was going.
So there are no issues!