What is taking so long to get a responce to the problems 
Autor: Jim M.
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Have left several meaasage about not being able to start Web x 13 Pro after the new upgrade. Deleted and reinstalled several times.
Please respond.
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Hello Jim,
I responded to you in person two days ago but received no feedback:
https://helpcenter.websitex5.com/es/post/157457
The Incomedia support team have also responded and are awaiting your reply:
https://helpcenter.websitex5.com/es/post/157516
Please continue on either of these threads.
Please also note that you should allow 24/48 hours (excluding weekends) for official responses from the Incomedia support team.
Kind regards,
Paul