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Ivan M.
Ivan M.
User

Ho installato correttamente website 13 pro, ma non si avvia.  it

Autor: Ivan M.
Visitado 2628, Followers 1, Compartido 0  

ho windows 10 64 bit. ho appena installato il programma website 13 pro correttamente ma al momento dell'avvio mi da errore( rinstallare il programma). eseguo il consiglio ma sempre lo stesso problema. come posso fare? con la versione 10 non ho questo problema

Publicado en
18 RESPUESTAS - 1 CORRECTO
Claudio D.
Claudio D.
Moderator
Usuario del mes IT

non vedendo la schermata esatta di errore, è un po' vago...

..se hai già provato con questa procedura:

https://helpcenter.websitex5.com/es/post/166817#comment4

invece se l'errore si riferisce ad un indice non valido , fai così:

apri il prompt dei comandi come amministratore (cliccando col destro esegui come amministratore ) e digita nella finestra nera di dos che ti si aprirà il comando:

lodctr /R

poi riavvii il pc e riprovi a far partire website....

Altrimenti posta la schermata dell'errore per "vedere" esattamente l'errore che ti appare...

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Publicado en de Claudio D.
Ivan M.
Ivan M.
User
Autor

salve, innanzitutto grazie per la risposta. questo è cio che mi appare mentre cerca di avviarsi. "errore generico durante il caricamento del programma. Si consiglia di reinstallare l'applicazione. (ConfigError)

questi i dettagli(Platform: x64) 08/05/2017 12:26:46.099 [INFO] Config Error  08/05/2017 12:26:46.098 [INFO] Updating Libraries - End  08/05/2017 12:26:46.098 [INFO] Updating PluginApps  08/05/2017 12:26:44.682 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:44.584 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:42.600 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:42.241 [INFO] Updating Templates  08/05/2017 12:26:40.562 [INFO] Loading System.Web, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a  08/05/2017 12:26:39.415 [INFO] Loading System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35  08/05/2017 12:26:39.411 [INFO] Updating User Status  08/05/2017 12:26:39.410 [INFO] Updating Libraries - Start  08/05/2017 12:26:39.410 [INFO] Loading Libraries - End  08/05/2017 12:26:39.377 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:39.374 [INFO] Loading Cart Steps Styles  08/05/2017 12:26:39.374 [INFO] Cannot load C:\\Program Files\\WebSite X5 v13 - Professional\\Conf\\cellformats.xml  08/05/2017 12:26:39.374 [INFO] Loading mscorlib.resources, Version=4.0.0.0, Culture=it, PublicKeyToken=b77a5c561934e089  08/05/2017 12:26:39.344 [INFO] Loading Cell Formats  08/05/2017 12:26:39.211 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:38.904 [INFO] Loading Atalasoft.dotImage, Version=9.0.2.43320, Culture=neutral, PublicKeyToken=2b02b46f7326f73b  08/05/2017 12:26:38.900 [INFO] Loading Rebex.Ftp, Version=4.0.6198.0, Culture=neutral, PublicKeyToken=1c4638788972655d  08/05/2017 12:26:38.898 [INFO] Loading Rebex.Common, Version=2.0.6198.0, Culture=neutral, PublicKeyToken=1c4638788972655d  08/05/2017 12:26:38.897 [INFO] Loading Rebex.Networking, Version=3.0.6198.0, Culture=neutral, PublicKeyToken=1c4638788972655d  08/05/2017 12:26:38.890 [INFO] Loading Image Editor Properties  08/05/2017 12:26:38.887 [INFO] Loading Templates  08/05/2017 12:26:38.852 [INFO] Loading PluginApps  08/05/2017 12:26:38.835 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:38.832 [INFO] Loading Buttons Styles  08/05/2017 12:26:38.831 [INFO] Loading Buttons  08/05/2017 12:26:38.716 [INFO] Loading Languages  08/05/2017 12:26:38.705 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:38.702 [INFO] Loading Currencies  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Yu Gothic UI Semilight  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Yu Gothic UI Semibold  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Yu Gothic UI Light  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Yu Gothic UI  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Yu Gothic Medium  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Yu Gothic Light  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Yu Gothic  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Wingdings 3  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Wingdings 2  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Wingdings  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Webdings  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Verdana  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Trebuchet MS  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Times New Roman  08/05/2017 12:26:38.702 [INFO] Adding Font Family: TeamViewer12  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Tahoma  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Symbol  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Sylfaen  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Sitka Text  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Sitka Subheading  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Sitka Small  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Sitka Heading  08/05/2017 12:26:38.702 [INFO] Adding Font Family: Sitka Display  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Sitka Banner  08/05/2017 12:26:38.701 [INFO] Adding Font Family: SimSun-ExtB  08/05/2017 12:26:38.701 [INFO] Adding Font Family: SimSun  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI Symbol  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI Semilight  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI Semibold  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI Light  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI Historic  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI Emoji  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI Black  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe UI  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe Script  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe Print  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Segoe MDL2 Assets  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Title Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Text Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Stamp Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Special Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Script Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Rehearsal Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Metronome Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Chords Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Reprise Big Time Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: PMingLiU-ExtB  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Plantin MT Std  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Palatino Linotype  08/05/2017 12:26:38.701 [INFO] Adding Font Family: Opus Text Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Special Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Special Extra Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Roman Chords Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus PlainChords Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Percussion Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Ornaments Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Note Names Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Metronome Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Function Symbols Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Figured Bass Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Figured Bass Extras Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Chords Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Chords Sans Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Chords Sans Condensed Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Opus Big Time Std  08/05/2017 12:26:38.700 [INFO] Adding Font Family: NSimSun  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Nirmala UI Semilight  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Nirmala UI  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Myanmar Text  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MV Boli  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MS UI Gothic  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MS Reference Specialty  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MS Reference Sans Serif  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MS PGothic  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MS Outlook  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MS Mincho  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MS Gothic  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Mongolian Baiti  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MingLiU_HKSCS-ExtB  08/05/2017 12:26:38.700 [INFO] Adding Font Family: MingLiU-ExtB  08/05/2017 12:26:38.700 [INFO] Adding Font Family: Microsoft Yi Baiti  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft YaHei UI Light  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft YaHei UI  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft YaHei Light  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft YaHei  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft Tai Le  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft Sans Serif  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft PhagsPa  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft New Tai Lue  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft JhengHei UI Light  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft JhengHei UI  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft JhengHei Light  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft JhengHei  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Microsoft Himalaya  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Marlett  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Malgun Gothic Semilight  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Malgun Gothic  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Lucida Sans Unicode  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Lucida Console  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Leelawadee UI Semilight  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Leelawadee UI  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Javanese Text  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Inkpen2 Text Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Inkpen2 Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Inkpen2 Special Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Inkpen2 Script Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Inkpen2 Metronome Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Inkpen2 Chords Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Impact  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Helsinki Text Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Helsinki Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Helsinki Special Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Helsinki Metronome Std  08/05/2017 12:26:38.699 [INFO] Adding Font Family: Georgia  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Garamond  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Gadugi  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Gabriola  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Franklin Gothic Medium  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Ebrima  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Courier New  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Corbel  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Constantia  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Consolas  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Comic Sans MS  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Century  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Candara  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Cambria Math  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Cambria  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Calibri Light  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Calibri  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Bookshelf Symbol 7  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Bookman Old Style  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Arial Narrow  08/05/2017 12:26:38.698 [INFO] Adding Font Family: Arial Black  08/05/2017 12:26:38.690 [INFO] Adding Font Family: Arial  08/05/2017 12:26:38.686 [INFO] Loading Fonts  08/05/2017 12:26:38.646 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:38.639 [INFO] Loading Settings  08/05/2017 12:26:38.566 [INFO] Loading Libraries - Start  08/05/2017 12:26:38.566 [INFO] Installing Libraries - End  08/05/2017 12:26:38.559 [INFO] Installing Libraries - Start  08/05/2017 12:26:38.556 [INFO] Splash Screen  08/05/2017 12:26:38.541 [INFO] Loading DevComponents.DotNetBar2, Version=12.7.0.3, Culture=neutral, PublicKeyToken=7eb7c3a35b91de04  08/05/2017 12:26:38.332 [INFO] Starting Form Main  08/05/2017 12:26:38.146 [INFO] Loading System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a  08/05/2017 12:26:38.142 [INFO] Loading WebsiteX5.Localization, Version=13.1.1.7, Culture=neutral, PublicKeyToken=9200094a554074ea  08/05/2017 12:26:38.126 [INFO] Loading Microsoft.GeneratedCode, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null  08/05/2017 12:26:38.121 [INFO] Loading System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089  08/05/2017 12:26:38.121 [INFO] Loading System.Configuration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a  08/05/2017 12:26:38.116 [INFO] Loading System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089  08/05/2017 12:26:38.114 [INFO] Checking Licence  08/05/2017 12:26:38.114 [INFO] Referrer Not Found  08/05/2017 12:26:38.114 [INFO] Looking for Referrer  08/05/2017 12:26:38.114 [INFO] Looking for Startup Arguments  08/05/2017 12:26:38.114 [INFO] Loading System.IO.Abstractions, Version=2.0.0.124, Culture=neutral, PublicKeyToken=d480b5b72fb413da  08/05/2017 12:26:38.112 [INFO] Checking Local App Data Folder  08/05/2017 12:26:38.108 [INFO] Cleaning Startup Path)

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Publicado en de Ivan M.
Ivan M.
Ivan M.
User
Autor

ora provo con la tua indicazione. grazie

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Publicado en de Ivan M.
Ivan M.
Ivan M.
User
Autor

nulla si blocca su "opening the main window"

nel mio pc c'è installato cubase 9, kontakt, waves mercury, jdownloader e una scheda audio apollo, nient'altro

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Publicado en de Ivan M.
Claudio D.
Claudio D.
Moderator
Usuario del mes IT

ma hai provato ad avviare Website come amministratore (click col destro sull'icona , avvia come amministratore) e con antivirus e firewall disattivati ?

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Publicado en de Claudio D.
Ivan M.
Ivan M.
User
Autor

si

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Publicado en de Ivan M.
Ivan M.
Ivan M.
User
Autor

ok grazie lo farò. nel primo caso lavasoft avevo gia controllato. grazie

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Publicado en de Ivan M.
Ivan M.
Ivan M.
User
Autor

non so che fare...nulla... a me sembra strano che ci debbano essere questi problemi...

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Publicado en de Ivan M.
Claudio D.
Claudio D.
Moderator
Usuario del mes IT

le cause possono essere diverse come le diverse configurazioni ...

se hai fatto le diverse prove:

reinstallazione totale

avvio come amministratore e con antivirus e firewall disattivati...

verifica del software incompatibile (lavasoft web companion) ...

...altro non so consigliarti

potrebbe essere un problema di librerie C++ o .net ,

... rimani pazientemente in attesa dello STAFF... e non postare se non hai altre info utili per non perdere la priorità... lo staff saprà dirti di più visto il log d'errore ...

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Publicado en de Claudio D.
Ivan M.
Ivan M.
User
Autor

ok grazie gentilissimo

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Publicado en de Ivan M.
Incomedia
Riccardo P.
Incomedia

Buongiorno Ivan,

come consigliato prova a verificare di non avere antivirus e avviare il software come amministratore, inoltre prova anche a installare il software in un'altra cartella.

Per le librerie da installare puoi scaricarle dai seguenti link:

2010 - https://www.microsoft.com/it-it/download/details.aspx?id=5555
2012 - https://www.microsoft.com/it-it/download/details.aspx?id=30679
2013 - https://www.microsoft.com/it-it/download/details.aspx?id=40784
2015 - https://www.microsoft.com/it-it/download/details.aspx?id=48145

Framework 2.0:
http://www.microsoft.com/it-it/download/details.aspx?id=1639

Framework 2.5:
http://www.microsoft.com/en-us/download/details.aspx?id=16508

Framework 3.0:
http://www.microsoft.com/it-it/download/details.aspx?id=3005

Framework 3.5:
http://www.microsoft.com/it-it/download/details.aspx?id=21

Framework 4.0:
http://www.microsoft.com/it-it/download/details.aspx?id=17718

Framework 4.5:
https://www.microsoft.com/it-it/download/details.aspx?id=30653

Framework 4.5.2:
https://www.microsoft.com/it-it/download/details.aspx?id=42642

Se vuoi puoi installare il software in un altro pc se ne hai la possibilità così da poter iniziare ad usarlo intanto che risolvi i problemi sul primo pc.

Facci sapere.

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Publicado en de Riccardo P.
Ivan M.
Ivan M.
User
Autor

ok proverò e vi farò saper. grazie

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Publicado en de Ivan M.
Ivan M.
Ivan M.
User
Autor

nulla possiedo tutto le versioni aggiornate dei link che mi ha fornito.. proverò su un altro pc sempre con windows 10 pro 64 anche se ho necessità di installarlo su questo in cui riscontro problemi perchè ho tutti i vecchi progetti di website delle precedenti versioni

grazie

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Publicado en de Ivan M.
Ivan M.
Ivan M.
User
Autor

comunque non mi permette di selezionare e un percorso diverso per l'installazione. al momento che accetto i termini di installazione..mi da solo "installa" e il software parte da solo nel percorso di default. non c'è alcuna impostazione avanzata che mi possa permettere di cambiare cartella dell'installazione

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Publicado en de Ivan M.
Claudio D.
Claudio D.
Moderator
Usuario del mes IT

non preoccuparti della cartella d'installazione ...

lascia quella predefinita...

poi in impostazioni deciderai dove far leggere i progetti...

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Publicado en de Claudio D.
Ivan M.
Ivan M.
User
Autor

sul pc ho creato un'altra partizione e ho installato lo stesso windows 10 pro 64. ho seguito tutti i vostri passaggi e al terzo tentativo ci sono riuscito. Vi ringrazio di cuore per l'aiuto e la disponibilità (che non ha prezzo) che mi avete concesso. grazie ancora

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Publicado en de Ivan M.
Claudio D.
Claudio D.
Moderator
Usuario del mes IT

bene.

chiuditi il post con corretto.

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Publicado en de Claudio D.