Problems with the shop/ orders not completeAutor: Bert E.
Some time ago I mentioned a problem with the shop on my website (www.modelfiguren.nl). A customer can without problems put products in the shop basket, as much as they like and see them all on the orderform But after the sending of the order, customers and the shopowner see only 39 products in the confirmation and on the order. Also in the seperate file it brakes of after 39 prodcuts. THe answer some weeks ago from you was to contact the provider and set the file .htaccess. Once you find it, you should add the following code in it: #set max post size php_value post_max_size 20M
After contacting my provider they tested it quite thoroughly, changed the htaccees and max post size several times with different numbers but there was no result. They advised me to contact the supplier of the websitesoftware because in their opinion there must be something wrong with the script of the shopsoftware. They can not help my any further. Problem is with x13 professional but also tested in the x15 professional with the same result.
Can you help?