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Bert E.
Bert E.
User

Problems with the shop/ orders not complete  en

Autor: Bert E.
Visitado 1567, Followers 1, Compartido 0  

Some time ago I mentioned a problem with the shop on my website (www.modelfiguren.nl). A customer can without problems put products in the shop basket, as much as they like and see them all on the orderform  But after the sending of the order, customers and the shopowner see only 39 products in the confirmation and on the order. Also in the seperate file it brakes of after 39 prodcuts. THe answer some weeks ago from you was to contact the provider and set  the file .htaccess. Once you find it, you should add the following code in it: #set max post size php_value post_max_size 20M

After contacting my provider they tested it quite thoroughly, changed the htaccees and max post size several times with different numbers but there was no result. They advised me to contact the supplier of the websitesoftware because in their opinion there must be something wrong with the script of the shopsoftware. They can not help my any further. Problem is with x13 professional but also tested in the x15 professional with the same result.

Can you help? 

Regards, Bert 

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Stefano G.
Incomedia

Hi Bert.

This issue has been addressed already with one of the two following solutions: either the one you already posted, or through the upgrade of an older browser.

Is everyone of your customers encountering this issue? or maybe only some? 

Could an old browser be the cause of it in this case?

Keep me updated

Stefano

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Bert E.
Bert E.
User
Autor

Hello Stefano, Customers who order more than 39 products have all the same problem. They come from different countries so i do not know what browser they use but the problem is for all customers. The solution I already got some weeks ago is tested by my provider but did not solve the problem. 

Regards,

Bert 

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Bert E.
Bert E.
User
Autor

Hello. I asked some customers what browser they use. They use Google Chrome and one uses IE. All have the same problem. They can order what they like on the orderform but after sending it the confirmation stops at 39. And also the shopowner receives a overview that stops at 39 products. My webhoster said there is something wrong with the script of the shopsoftware. 

Regards.

Bert 

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Stefano G.
Incomedia

Hi Bert.

This is most definitely an issue with the server, since the software's script is the same for every user and every report we received about this was to be resolved by adjusting the server's configuration.

Please try and contact your support again, by asking to add a file to your server that shows the details of it through something specific I'm going to tell you and you have to report to them "phpinfo()".

After they did this, proceed to communicating the url to this file on your website to me, so that I might verify it.

Thank you

Stefano

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Bert E.
Bert E.
User
Autor

Hello Stefano, I received an email from my provider and they told me to send you this link:  https://www.modelfiguren.nl/phpinfo.php

Is this sufficient?

Regards,

Bert 

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Stefano G.
Incomedia

Hi Bert.

I've verified the configuration of the file you sent me. From there, everything seems to be working just fine, but as you reported, it seems like it isn't.

Considering the amount of product the cart can support is not something that the software takes care of internally, but is left to handle to the browser and the server, i would suggest you try and upload your website to another free hosting and verify it there. Should it be working fine there, then definitely something is wrong with the previous hosting.

Should it not be so, please get back to me here

Thank you

Stefano

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Bert E.
Bert E.
User
Autor

Hello Stefano, before I try this my wehoster asked wat the following: 

You will need to request the system requirements of the script, it may well be that your script needs certain requirements that need to be configured differently, PHP consists of thousands of modules and settings, but your software provider will have to state what exactly needs to be changed. for this specific software.

Is that a solution so that my provider can help me further?

Regards,

Bert 

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Stefano G.
Incomedia

Hi Bert.

The main issue with this can usually be found in the parameters we mentioned above, that can sometimes be misconfigured in some servers.

Since that didnt' seem to be the case, I would assume it most safe to verify this by asking you to upload the site to a different free hosting, so that you won't get charged for verifying this.

Should the problem not exists there like it did for me, you can try and communicate the php settings your new hosting has to your current one, so that they can take care of it.

Please keep me updated on this

Stefano

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Bert E.
Bert E.
User
Autor

Hello Stefano, I uploaded it to another domain of anohter provider, and indeed, now it works without an problems. I will try to fond out wath the php settings of this provider are. 

Regards, 

Bert 

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Bert E.
Bert E.
User
Autor

Hello Stefano, 

The temporaly provider where I have my website now for a short time running (without problems) gave me this: 

$mail->Host = "mail.mijndomein.nl";
$mail->SMTPAuth = true;
$mail->Username = "volledig e-mailadres";
$mail->Password = "e-mailadres wachtwoord";
$mail->SMTPSecure = "tls";
$mail->Port = "587";

And they also gave me this link: http://phpinfo.kamersopknappen.nl/

My 'old' providers told my that they can't anything do. They expect from you that you can compare the PHP settings and inform them what should be changed because the scripts come from you.

For me it is more and more complicated. Hope you have sufficient information now.

Regards,

Bert 

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Stefano G.
Incomedia

Hi Bert.

Unfortunately, the Staff can provide no support for specific editing of files or configuration for your server.

Most of the software's function are made to work with almost any hosting out there, and if you managed to find one where these settings appear to be correct, I'd suggest you stick with them.

Normally, there should be no need to tinker with the software' files, and would also be discouraged, since every software update tends to turn them back to their previous versions plus the updates.

At this point, I believe it is either up to your old hosting to check and adapt the current status of your hosting in a way that is is working like the new one, or it could be best to consider switching directly to the new one.

Keep me updated on this

Stefqano

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