WebSite X5Help Center

 
Bert E.
Bert E.
User

Upload website not possible anymore  en

Autor: Bert E.
Visitado 236, Followers 1, Compartido 0  

Since some days none of my website can be uploaded anymore. After a while I get the message time-out for uploading. I heve several websites with different website providers but all give the same problem. What goes wrong? Regards, Bert 

Publicado en
6 RESPUESTAS - 1 ÚTIL
Daniel W.
Daniel W.
User
Usuario del mes DE

Have any new programs been installed?

What about firewalls, antivirus programs, VPNs or similar?

Leer más
Publicado en de Daniel W.
Bert E.
Bert E.
User
Autor

Hello Daniel,

Not that I know. As far as  I can see nothing changed. Only an update of Website X5 pro. But that was a minor update I think. 

I also tried it on my laptop that I use as a backup for my websites. Same results. not possible to upload although I use for different websites different hostingparties. 

Leer más
Publicado en de Bert E.
Incomedia
Eric C.
Incomedia

Hello Bert,
are you using the same network with both computers?
If so, could you try using a different network, such as a mobile phone hotspot, if possible?
If you do not have this option, or the issue persists even like that, could I have a copy of one of these project so that I can try to reproduce the error?
You can export it in Step 5 - Export, choosing the “Export the project option” to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Eric

Leer más
Publicado en de Eric C.
Bert E.
Bert E.
User
Autor

Hello Eric, thanks, I will try to use another network today or tomorrow and inform you leter. Regards, Bert 

Leer más
Publicado en de Bert E.
Bert E.
Bert E.
User
Autor

Hello Eric,

Indeed, when I use another netwerk with my mobile ashotspot it is possible to upload a site. I will contact my network provider and aks them what can be the problem. Thanks. 

Leer más
Publicado en de Bert E.
Bert E.
Bert E.
User
Autor

The problem was due to a update of the router of my provider. Problem is solved by my provider. 

Leer más
Publicado en de Bert E.