WebSite X5Help Center

 
Artur S.
Artur S.
User

The version of Websitex5 16.3.0, runs like a demo version  en

Autor: Artur S.
Visitado 1241, Followers 1, Compartido 0  

Hi Incomedia,

I've updated the Websitex5 version to beta 13.0.0. After saving the project and reopening, the version started from the demo version, adding watermarks to all the illustrations. I am asking for a quick repair because I have to finish the current project.

Kind Regards

Publicado en
16 RESPUESTAS - 2 úTIL
Artur S.
Artur S.
User
Autor

Now when you try to reinstall 16.3.0 pro or 16.2.1, the following message appears. Actualization error: 314 In the last period, numerous applications have been made with a request for a new unlocking code for your profile.

Contact our technical support office to get detailed information about your profile and how to activate it. "

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William J.
William J.
User

+1

Just had a very irate customer informing me of the same issue. Incomedia NEEDS to fix this as a priority. I have a few weeks left before my update protection runs out WILL THIS BE FIXED? If not will incomedia supply me with a update when it is?

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Publicado en de William J.
William J.
William J.
User

Where are my other copys of x5 pro? I can't even download a prior version since they have been removed from my profile?? 

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Publicado en de William J.
Christine O.
Christine O.
User

Everything is messed up, and the only way to get it back to normal - is to import an older copy.

But when doing that, all the last work are gone... In the top of that, it's not possible to copying the lost work from the webversion, since pices of the work are hidden behind watermarks, pictures who are out of their space...

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Publicado en de Christine O.
Albert X
Albert X
User

Sans commentaire ... ou plutôt si, un seul : lamentable !!!

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Publicado en de Albert X
Giuseppe Guida
Giuseppe Guida
User

Hi. To go back to the working version download and install version 16.3.0 from "My downloads" in your Help Center profile. The version 16.3.0 that you'll download corresponds to the previous version 16.2.1 that worked and did not give the problem of the writing "Demo version" on the projects.

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Publicado en de Giuseppe Guida
Gianfranco G.
Gianfranco G.
User
Giuseppe Guida
Hi. To go back to the working version download and install version 16.3.0 from "My downloads" in your Help Center profile. The version 16.3.0 that you'll download corresponds to the previous version 16.2.1 that worked and did not give the problem of the writing "Demo version" on the projects.


Yes, you can downloaded the previous version, but if you have saved (directly or after an upload) the project in the 16.3 version, you won't open the project any more (and the restoring of backup file doesn't work). 

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Publicado en de Gianfranco G.
Giuseppe Guida
Giuseppe Guida
User

Hi Gianfranco. No, with the beta version I haven't worked on any of my important projects, I always do tests on unimportant projects when I download a beta version before starting to work on important projects.

Google Translate

Ciao Gianfranco. No, io con la versione beta non ho lavorato su nessuno dei miei progetti importanti, faccio sempre delle prove su progetti poco importanti quando scarico una versione beta prima di mettermi a lavorare su progetti importanti.

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Publicado en de Giuseppe Guida
Jiper 85
Jiper 85
Moderator
Usuario del mes FR

Hello,

Strangely I did not have this problem with this Beta update. My photos are displayed normally.

I just reported this problem to support...

Google translation

Ciao,

Stranamente non ho avuto questo problema con questo aggiornamento Beta. Le mie foto sono visualizzate normalmente.
Ho appena segnalato di sostenere

J.P.

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Publicado en de Jiper 85
Jiper 85
Jiper 85
Moderator
Usuario del mes FR

Yes Giuseppe, I saw it yesterday night... The galley seems to continue with this software cry

Let's hope everything gets back to normal quickly!! Nice day to you,

J.P.

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Publicado en de Jiper 85
Incomedia
Riccardo P.
Incomedia

Hello,

I'm sorry for this situation.

thanks for the report. We have already reported this to our development team that is working on this.

We suggest you use the Beta version ONLY to test it on new projects or on a copy of your existing projects.
To go back to the previous version you need to uninstall the program and download the 16.2.1 version from your downloads section and then reimport the .iwzip file of a previous version, or restore a backup.

If you can not turn back or if you do not have old versions you need to wait for the release the new update.

I will write to you here as soon as I have news about it.

Thank you.

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Publicado en de Riccardo P.
Dr. Christoph Paulus
Dr. Christoph Paulus
User

please correct this bug as soon as possible - all of my websides are destroyed by this since todays update.

I had updated my protection evolution licence a few days ago and now i`m screwed :-(

Chris

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Publicado en de Dr. Christoph Paulus
Incomedia
Riccardo P.
Incomedia

Hello,

we have released a new update for WebSite X5, version 16.3.1 which solves this problem.
You can download it and give me feedback.
Thank you.

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Publicado en de Riccardo P.
Dr. Christoph Paulus
Dr. Christoph Paulus
User

it works - thank you, Riccardo and team for this immediate solution!

Chris

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Dieter D.
Dieter D.
User

Problem with Beta Versions of X5 is that when you install it, the regular program version is overwritten (like with a normal program update). So you can't work on that PC with important projects anymore.

My workaround is to have the Betas only on my 2nd PC and being careful not to touch the important projects... Not very convenient but there is no other way I guess.

Better would be if Incomedia set the beta versions always like it would be a totally different program and it could be installed parallel to the still official regular version.

The Beta version should also always automatically create a copy of the projects you open from an regular version to avoid destroying the project.

That's my 2 cents worth of input...
Cheers,
Dieter

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Publicado en de Dieter D.