I asked this question on FB and was told: If you placed the order within 30 days, you can refund it by e-mailing our sales partner Cleverbridge: ***. I did as they asked and the refund was given.

Hi Marius, 

I am very sorry you came to this decision: if there is anything i can do for you to help you change your mind, please let me know.

If you have any questions or if you need extra commercial or technical info, you can get back to me by replying to this email, it will be my pleasure to help you out.

I'm looking forward to your reply. 

Thank you Elisa

As always your help is valuable. About the refund for me is clear: the amazing Pro 12 is now a bunch of problems called Pro 16. I have expected some time to get updates fix the some problems fixed and I am talking about those already mentioned many times here. The developers don't care about the real needs of the users - see the duplicate image export topic, quite old topic and we have the same problems. I will continue to use both 12 and 16 versions but I do not trust the new versions anymore. The Incomedia could be the new Adobe in web design but for some reasons perhaps they decided something else.

Elisa, "the refund was given." can be read as the refund was already made? Because I need to make papers for the output money if they did refund into the same account from which I paid? Please let me know.

+1

Which I did, Elisa. The procedure is almost done fast and clear. Thank you again!