Can't log in to control panel 
Autor: Derek K.
Visitado 1756,
Followers 1,
Compartido 0
When I try to log in to a control panel for a website that I have built I am unable to get in as I get a message to say that I am using the wrong email address or password. I have two people set up to access the site and the message is the same no matter who tries to log in. I am using Pro. Any ideas?
Thanks
Publicado en
Hello Derek,
I would take the message at face value and assume that the credentials supplied are indeed wrong with regards to accessing the control panel.
To access the control panel a user must be part of the Administrators group in WebSite X5. The following article from the help file explains:
https://help.websitex5.com/en/v2019.2/pro/index.html?pannello_controllo.htm
Can you confirm that you have set your users up as per those instuctions?
Kind regards,
Paul
Search the WebSite X5 Help Center (multilingual)