How to Stop Additional Coupon Code Discounts? 
Autor: Nigel B.
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I have an online health shop which has various discounts applied to several different products. I want to keep those the way they are.
The problem I face is I want to send out an email promo to our subscribers giving them a 10% discount on their whole shopping (but I don't want to include a further 10% discount on the items that already have a discount). Currently this is what happens on the X5 shopping cart - there is a further discount applied to items already under a discount.
Is there a way to exclude the items that already have a discount from the - 10% off the whole shopping discount?
Thanks
Nigel
Publicado en
Nigel,
Not realy, but you may try a workaround.
Use for the standard 10% discount also an coupon.
X5 will not accepts 2 coupons on 1 item in that case customer has too choose.
You might set the coupon code for that standard 10% sale in the text of your product.
I have not tested this but i am pritty sure it works.
Best regrads,
Autor
Hi Andre thanks for you input. I have been experimenting and you are right in that X5 shopping cart only accepts 1 coupon code.
However this solution isn't ideal for me as I want my customers to get both discounts on the discounted product as well as the 10% discount on the whole order (but excluding a further discount on the already discounted products).
I don't want to have to explain to my customers they can only have one or the other and I don't want to have to handle the complaints from customers that want both discounts that have been advertised - and then have to do the discount myself manually. I want it as automated as possible.
Also, it was time consuming to set up all the different discount coupon codes for each product. And doing it this way doesn't show the customer the crossed out original price with the new discounted price on the shopping card, which I like it to display. It only shows once they put in the coupon code at the end during checkout stage.
I guess X5 does have limitations
I'll see what else I can come up with...
In that case I don't know anymore suggestions. I know only 1 coupon can be used. test things first on 1 item, this saves up time.
But this is what you can do in x5, you need to find a way to get around these things, so it works best for you.
If needed you can also create an IDEA post with a solution for a change to Incomedia maybe they can add somethng that helps you. But try to find a simpel solution for them to create so other users also benefit and the changes that they take it into account for future updates are then greatest.
Maybe a tag in the shop in the discount TAB where you can tag that coupons are not valid because of the already givin discount?
If this cleares up al your problems it's worth a shot! (or something else if you have a better solution ofcource.
Goodluck!
Autor
Thanks Andre. I'll make an idea post :)