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Andy A.
Andy A.
User

Adding pictures to product catalogue - 2020.2.3  en

Autor: Andy A.
Visitado 1290, Followers 1, Compartido 0  

Might just be me, but since updating to Beta Ver. 2020.2.3, when trying to add images to shopping cart catalogue, it does not "see" any images in the folder. I know they are there, but since update, i cannot add any into  my product catalogue.

Preview version 2020.2.2  "sees" the images not problem.  

1st pic below is the Beta version/2nd pic is Preview Version, both going to same folder on laptop..

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Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Stefano G.
Incomedia

Hello Andy

I would like to suggest updating your software to the latest version first of all as to sort out whatever possible issue could have appeared right now.

About the issue specifically, I've tested this but it seems to work just fine for me. Are you completely sure that the paths are identical?

Also, this particular window is not specific to the software. It is a default Windows Explorer which means that the software has no control over what is shown specifically. It could have control if the software was filtering some particular extensions only, but I see that this is not the case.

Please update the software and try again and let me know if the issue is solved

Thank you

Stefano

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Andy A.
Andy A.
User
Autor

Stefano, I have updated the program, 2.2.4  and it seems to have solved my other issue of the Text Object being editable again. WX5 can see images in other folders.. It appears that WX5 Cannot see the Images from this folder, no matter what format it is in? It is just this folder and set of images, which I have used before as i currently have products in my catalogue??  If I use the Preview version, It can see the images within that folder no problem??  its very strange.. I have checked the paths and they all point to correct folder, when browsing using windows explorer, I can "see the preview" of whats in folder, and the images are there, but when i open with the program, it still does not find anything. Quite happy for you to connect via anydesk if you want to check.  I will try again using the import button with images and using the correct path...   Best Regards

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Stefano G.
Incomedia

Hello Andy

Could you try to move those images in any other folder just for testing? I would like to understand if the folder or the images are somehow involved with this issue. Please try this out and keep me posted here

Thank you

Stefano

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Publicado en de Stefano G.