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Mark P.
Mark P.
User

Payment cart not sending e-mails to either customer or seller in X5 Evo 9  en

Autor: Mark P.
Visitado 633, Followers 2, Compartido 0  

I am using Website X5 Evolution 9 and have set up a website with a shopping cart page. When you buy an item it goes through the whole process and allows payment by Paypal but does not send either a confirmation email to the customer or an order email to the seller. I cannot work out what to do to get this to happen.

Can anybody help please

This is for the website www.pollardspersonalisedgifts.co.uk

Payment options on this site are currently disabledto avoid problems.

Publicado en
7 RESPUESTAS - 1 ÚTIL
Andre E
Andre E
Moderator
Usuario del mes EN

Hello Mark,

Could you add your licence code in your portal so we can help you better?

licence portal

or top right pull down next to our name.

thx!

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Publicado en de Andre E
Mark P.
Mark P.
User
Autor

Hello Andre,

I entered the licence code in the portal but it is not appearing in the list. It is for the follwing software WebSite X5 Evolution 9. I do not want to post the Licence key here but can send it to you privately if possible.

Please let me know what to do next

Thanks

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Publicado en de Mark P.
Andre E
Andre E
Moderator
Usuario del mes EN

Maybe Incomedia can help you out with the licence, you should be able to set it.

Set this post to private and the you can add the key.

for your shop, check that you use an email adres that is used by your provider, some don't pass through mail adresses that are not from the host.

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Publicado en de Andre E
Mark P.
Mark P.
User
Autor

Hello Andre,

I have asked Incomedia for help. How do I make this a private post?

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Publicado en de Mark P.
Andre E
Andre E
Moderator
Usuario del mes EN

use the first post / install wheel / button (right below corner in the post)

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Publicado en de Andre E
Incomedia
Elisa B.
Incomedia

Hi Mark!

I confirm the licence is now registered here. 

Please consider though that we do not provide direct technical support for version 9 anymore, I am so sorry about this! You can find more information about this here:

https://helpcenter.websitex5.com/es/post/196325

If you agree I will set this message back to public, of course hiding the posts reporting the licence registration details. 

Please let me know. Kind regards.

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Publicado en de Elisa B.
Mark P.
Mark P.
User
Autor

Thank you. Please put this post back to public and hopefully somebody will be able to help.

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Publicado en de Mark P.