Payment cart not sending e-mails to either customer or seller in X5 Evo 9 
Author: Mark P.
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I am using Website X5 Evolution 9 and have set up a website with a shopping cart page. When you buy an item it goes through the whole process and allows payment by Paypal but does not send either a confirmation email to the customer or an order email to the seller. I cannot work out what to do to get this to happen.
Can anybody help please
This is for the website www.pollardspersonalisedgifts.co.uk
Payment options on this site are currently disabledto avoid problems.
Posted on the
Hello Mark,
Could you add your licence code in your portal so we can help you better?
licence portal
or top right pull down next to our name.
thx!
Author
Hello Andre,
I entered the licence code in the portal but it is not appearing in the list. It is for the follwing software WebSite X5 Evolution 9. I do not want to post the Licence key here but can send it to you privately if possible.
Please let me know what to do next
Thanks
Maybe Incomedia can help you out with the licence, you should be able to set it.
Set this post to private and the you can add the key.
for your shop, check that you use an email adres that is used by your provider, some don't pass through mail adresses that are not from the host.
Author
Hello Andre,
I have asked Incomedia for help. How do I make this a private post?
use the first post / install wheel / button (right below corner in the post)
Hi Mark!
I confirm the licence is now registered here.
Please consider though that we do not provide direct technical support for version 9 anymore, I am so sorry about this! You can find more information about this here:
https://helpcenter.websitex5.com/en/post/196325
If you agree I will set this message back to public, of course hiding the posts reporting the licence registration details.
Please let me know. Kind regards.
Author
Thank you. Please put this post back to public and hopefully somebody will be able to help.