WebSite X5Help Center

 
abd S.
abd S.
User

The program does not work  en

Autor: abd S.
Visitado 1245, Followers 1, Compartido 0  

The program does not work after an update

Publicado en
9 RESPUESTAS - 1 CORRECTO
abd S.
abd S.
User
Autor

 not work 

Leer más
Publicado en de abd S.
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Leer más
Publicado en de Aleksej H.
Aleksej H.
Aleksej H.
Moderator

Try reinstalling the program.Pre-download the new version from your personal account.

Leer más
Publicado en de Aleksej H.
Aleksej H.
Aleksej H.
Moderator

Try temporarily disabling your antivirus and firewall.

Leer más
Publicado en de Aleksej H.
Incomedia
Elisa B.
Incomedia

Hello there, 

I am really sorry for this issue!

May I please ask you for a translation of the error, so to better understand it and provide you with a solution more promptly?

I am referring to this part:

Thank you, I'm looking forward to hearing from you. 

Leer más
Publicado en de Elisa B.
abd S.
abd S.
User
Autor

Anti-virus has been disabled and is now working
But there are errors in the new version
It is a licensed, anti-virus software that disrupts its work. Why?
And there are many mistakes in this program
If I had known this I would not have bought this program

Leer más
Publicado en de abd S.
abd S.
abd S.
User
Autor

Path access denied

This is the translation

Leer más
Publicado en de abd S.
Incomedia
Stefano G.
Incomedia

Hello Abd

I can confirm that the issue you're getting (Path access denied), is definitely not a software issue

The software is trying to create some files for your project and is being denied so by the computer. This could be due to Windows permissions on the folder where the projects are being created, Antivirus, or other software interfering with the project creation.

This is not something that the software can solve itself. You need to make sure that the software has full permissions to operate on the PC, with no interference from other software

Try disabling the antivirus and run the software as Administrator. Let me know if this helped

Thank you

Stefano

Leer más
Publicado en de Stefano G.
abd S.
abd S.
User
Autor

Thank you
I have done this
But why did this happen after the update?
Previous version did not happen this why after update
And he must stop fighting the virus and the length of time

Leer más
Publicado en de abd S.