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abd S.
abd S.
User

The program does not work  en

Autore: abd S.
Visite 1254, Followers 1, Condiviso 0  

The program does not work after an update

Postato il
9 RISPOSTE - 1 CORRETTO
abd S.
abd S.
User
Autore

 not work 

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Postato il da abd S.
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Postato il da Aleksej H.
Aleksej H.
Aleksej H.
Moderator

Try reinstalling the program.Pre-download the new version from your personal account.

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Postato il da Aleksej H.
Aleksej H.
Aleksej H.
Moderator

Try temporarily disabling your antivirus and firewall.

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Postato il da Aleksej H.
Incomedia
Elisa B.
Incomedia

Hello there, 

I am really sorry for this issue!

May I please ask you for a translation of the error, so to better understand it and provide you with a solution more promptly?

I am referring to this part:

Thank you, I'm looking forward to hearing from you. 

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Postato il da Elisa B.
abd S.
abd S.
User
Autore

Anti-virus has been disabled and is now working
But there are errors in the new version
It is a licensed, anti-virus software that disrupts its work. Why?
And there are many mistakes in this program
If I had known this I would not have bought this program

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Postato il da abd S.
abd S.
abd S.
User
Autore

Path access denied

This is the translation

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Postato il da abd S.
Incomedia
Stefano G.
Incomedia

Hello Abd

I can confirm that the issue you're getting (Path access denied), is definitely not a software issue

The software is trying to create some files for your project and is being denied so by the computer. This could be due to Windows permissions on the folder where the projects are being created, Antivirus, or other software interfering with the project creation.

This is not something that the software can solve itself. You need to make sure that the software has full permissions to operate on the PC, with no interference from other software

Try disabling the antivirus and run the software as Administrator. Let me know if this helped

Thank you

Stefano

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Postato il da Stefano G.
abd S.
abd S.
User
Autore

Thank you
I have done this
But why did this happen after the update?
Previous version did not happen this why after update
And he must stop fighting the virus and the length of time

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Postato il da abd S.