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Melissa K.
Melissa K.
User

Online Store Not Sending Emails  en

Autor: Melissa K.
Visitado 918, Followers 1, Compartido 0  

Hi folks,

I've got another headscratcher. My client's online store was working fine up until a few days ago, and all of a sudden, neither they nor their clients are receiving any confirmation emails/download links.

I haven't made any changes in the past few days, supposedly the server is working fine, and I have tried to reupload everything multiple times.

Any ideas?

Thank you in advance,
Melissa

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9 RESPUESTAS - 2 úTIL
Aleksej H.
Aleksej H.
Moderator

Hello.Perhaps something has changed on the server.Try different scripts to send mail.I recommend SMTP. 

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Melissa K.
Melissa K.
User
Autor

Hi everyone,

I managed to resolve the emails, but now it switched tack to another issue. The Cart Generic Error when using the Buy Now button.

I have PHP 7.2.6 installed, and I have tried to ask my server provider to disable the PHP warnings, but they won't help.

I need assistance

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Aleksej H.
Aleksej H.
Moderator

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Try PHP 7.3 or 7.4.

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Melissa K.
Melissa K.
User
Autor

Actually, belay that, I got through to the server people and they finally disabled the warnings! laughing

Next question, I read on other posts that this was an issue that needed to be resolved, but from posts last year is it still an issue? I made sure the program was up to date...

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Melissa K.
Melissa K.
User
Autor

Aleksej, unfortunately, the server company isn't very friendly, the max they go is 7.2.6 unfortunately :(

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Andre E
Andre E
Moderator

Hello Melissa,

I cancelled the Incomedia help, if needed again let us know.

7.2 is no problem, x5 will work on it.

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Aleksej H.
Aleksej H.
Moderator

"I read on other posts that this was an issue that needed to be resolved, but from posts last year is it still an issue?" - try 2021.1.5. Not sure if the problem has been resolved, but worth a try anyway.

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Publicado en de Aleksej H.
Melissa K.
Melissa K.
User
Autor

I have the latest version, so I'm not too sure why it hasn't been resolved?

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Aleksej H.
Aleksej H.
Moderator

"I have the latest version, so I'm not too sure why it hasn't been resolved?" - this may be an isolated case. 

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Publicado en de Aleksej H.