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Ibrahim C.
Ibrahim C.
User

Paypal payment Database server failure connexion  en

Autor: Ibrahim C.
Visitado 390, Followers 1, Compartido 0  

I have an E-commerce web shop created by the X5 Pro.. I believe have set my PayPal setting payment correct which on the payment list I do have the PayPal merchant account available and been confirmed that it is connected..
However, I am testing the payment on my Website by proceeding the payment, But I have got an error of [Unable to connect to DB] ...
I am a bit lost here where spouse to be the root cause,, may I have some help here please?
Attached screenshot for more details,,

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5 RESPUESTAS - 2 úTIL
Aleksej H.
Aleksej H.
Moderator

Hello.

Try to create a database on your hosting. And then enter the data to connect to it here.

You can find out all the necessary data in the technical support service of your hosting.

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Publicado en de Aleksej H.
Ibrahim C.
Ibrahim C.
User
Autor

Hello,

I do have already a DB sever hosting connected to..

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Publicado en de Ibrahim C.
Aleksej H.
Aleksej H.
Moderator

Recheck your connection.

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Publicado en de Aleksej H.
Incomedia
Stefano G.
Incomedia

Hello Ibrahim 

As mentioned by Aleksej, that error has nothing to do with PayPal itself. The Database credentials must be wrong. If you try to export your website online, do you get no error about MySQL data?

I would recommend double-checking those, perhaps with the hosting provider as well

See if you can correct the Database credentials. It should work then

I remain available here

Stefano

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Publicado en de Stefano G.
Ibrahim C.
Ibrahim C.
User
Autor

Thanks Both,,


Basically, to solve this issue I had to transfer my domain name to new website X5 Hosting which been already integrated with PayPal transaction.


Obviously, the external hosting was bit complicated on the configuration :)..


I Therefore have decided to always keep the X5 hosting instead of external to avoid many issues been experienced..

Thanks again for your support!!

This case can be set as resolved :)

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Publicado en de Ibrahim C.