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John H.
John H.
User

Problem with Logo Slider  en

Autor: John H.
Visitado 866, Followers 1, Compartido 0  

Hi,

I am having some problems with the Logo Slider Object. 

When I make any change to my website, not including anything to do with the logo slider, and then upload the files - the logo slider stops working on every page I have it installed. It turns into a static vertical strip (down the centre of the page).

I then have to go back and open and close all the logo slider objects and then reload the page to the internet. Everything works fine after that.

I am running the latest version of Website X5 Pro 2022.2.6, which is another story on its own. Way slower than the previous version. Few bugs still need to be ironed out.

I like the Logo Slider idea but if I have to keep remembering to go in and click on these objects it is not worth having.

This is the second object I have purchased that doesn't work as advertised. LOL

Any help or comments appreciated.

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8 RESPUESTAS - 1 CORRECTO
Aleksej H.
Aleksej H.
Moderator

Hello. I just tried to replicate your situation. But didn't find any problem.

What version of PHP do you have? Send a screenshot of the object's settings. Please provide a link to the site's homepage with the slider.

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Publicado en de Aleksej H.
John H.
John H.
User
Autor

Thanks Aleksej,

Next time it happens again I will post a screenshot here. Will be updating system on 01 August so we may get the problem again. Strange though once I go back in and click on the logo slider objects it comes good again.

PHP version 7.3.33 should I get the hosting people to upgrade to 7.4?

Thanks again for your help.

Cheers

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John S.
John S.
User

V2021.3.4

This also happens with the image-zoom-object. (always)

And for the before-after comparison. (sometimes)

It makes using these objects impossible. Please fix it. 

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Publicado en de John S.
John S.
John S.
User

The image-zoom simply disappeared (I now have made a clickable image that opens in a new window) and the comparison only shows an image.

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Aleksej H.
Aleksej H.
Moderator

"PHP version 7.3.33 should I get the hosting people to upgrade to 7.4?" - I would recommend 7.4 minimum, and 8.0 is better.

"It makes using these objects impossible. Please fix it." - I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Publicado en de Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi John, 

in order to better analyze the issue, I would please ask you to provide the link to the website, as well as a screenshot to show the issue?

Thanks! Kind regards.

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Publicado en de Elisa B.
John H.
John H.
User
Autor

Hi Elisa and Aleksej,

First of all thanks for your replies, I appreciate it.

I have done a delete all files on the Server and reloaded fresh Website X% files.

I have also had the Hosting people upgrade my PHP version 8.0 and all seems to be working again.

If I have any further issues I will report again.

Thanks again for prompt help.

Kind regards,

John H

https://garfieldvictoria.com.au

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Publicado en de John H.