WebSite X5Help Center

 
Lauren W.
Lauren W.
User

Updated my email, now I can not purchase credits in application  en

Autor: Lauren W.
Visitado 185, Followers 1, Compartido 0  

a few months ago I changed my email to @gmail.com 

Today I am in the program and want to purchase credit for something but when I go to log in while in the program it has my old email @yahoo.com and I am unable to change it (it is grayed out) what can I do?

Publicado en
3 RESPUESTAS - 1 CORRECTO
Claudio D.
Claudio D.
Moderator
Usuario del mes IT

wait for the Incomedia's STAFF

Leer más
Publicado en de Claudio D.
John S.
John S.
User

Maybe it helps to delete browsers cookies.

Leer más
Publicado en de John S.
Incomedia
Eric C.
Incomedia

Hello Lauren,
I recommend uninstalling and reinstalling the software, this time using the current e-mail address with gmail.com during the ctivation process.
This way the e-mail address will be aligned in WebSite X5 as well, enabling you to go ahead with the purchase of templates and objects.

Eric

Leer más
Publicado en de Eric C.