Updated my email, now I can not purchase credits in application
Author: Lauren W.
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a few months ago I changed my email to @gmail.com
Today I am in the program and want to purchase credit for something but when I go to log in while in the program it has my old email @yahoo.com and I am unable to change it (it is grayed out) what can I do?
Posted on the
wait for the Incomedia's STAFF
Maybe it helps to delete browsers cookies.
Hello Lauren,
I recommend uninstalling and reinstalling the software, this time using the current e-mail address with gmail.com during the ctivation process.
This way the e-mail address will be aligned in WebSite X5 as well, enabling you to go ahead with the purchase of templates and objects.
Eric