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Lauren W.
Lauren W.
User

Updated my email, now I can not purchase credits in application  en

Author: Lauren W.
Visited 181, Followers 1, Shared 0  

a few months ago I changed my email to @gmail.com 

Today I am in the program and want to purchase credit for something but when I go to log in while in the program it has my old email @yahoo.com and I am unable to change it (it is grayed out) what can I do?

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3 ANSWERS - 1 CORRECT
Claudio D.
Claudio D.
Moderator
Best User of the month IT

wait for the Incomedia's STAFF

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Posted on the from Claudio D.
John S.
John S.
User

Maybe it helps to delete browsers cookies.

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Posted on the from John S.
Incomedia
Eric C.
Incomedia

Hello Lauren,
I recommend uninstalling and reinstalling the software, this time using the current e-mail address with gmail.com during the ctivation process.
This way the e-mail address will be aligned in WebSite X5 as well, enabling you to go ahead with the purchase of templates and objects.

Eric

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Posted on the from Eric C.