WebSite X5Help Center

 
Erik C.
Erik C.
User

Validity of credits that are not activated  en

Autor: Erik C.
Visitado 238, Followers 1, Compartido 0  

Hi,

I purchased an 85-credit pack on dec.12th 2023, which is still not activated. I can read on several places that activated credit packs are valid for a year. But what about credit packs that are not activated?

Publicado en
3 RESPUESTAS - 1 CORRECTO
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Leer más
Publicado en de Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi Erik, 

credits that still haven't been activated don't expire: the validity starts from the date they're activated on. 

Thanks! Kind regards.

Leer más
Publicado en de Elisa B.
Erik C.
Erik C.
User
Autor

Hi Elisa,

Perfect. Good to know. Thanks:)

Leer más
Publicado en de Erik C.