WebSite X5Help Center

 
Erik C.
Erik C.
User

Validity of credits that are not activated  en

Auteur : Erik C.
Visité 237, Followers 1, Partagé 0  

Hi,

I purchased an 85-credit pack on dec.12th 2023, which is still not activated. I can read on several places that activated credit packs are valid for a year. But what about credit packs that are not activated?

Posté le
3 RéPONSES - 1 CORRECT
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Lire plus
Posté le de Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi Erik, 

credits that still haven't been activated don't expire: the validity starts from the date they're activated on. 

Thanks! Kind regards.

Lire plus
Posté le de Elisa B.
Erik C.
Erik C.
User
Auteur

Hi Elisa,

Perfect. Good to know. Thanks:)

Lire plus
Posté le de Erik C.