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László P.
László P.
User

Website X5 update problem.  en

Autor: László P.
Visitado 92, Followers 1, Compartido 0  

The update process stops at around 10%. On Windows 11, the following error message appears:
"The files on your computer cannot be installed.
Make sure you have closed all programs and then restart the installer."
I closed all programs, started the installer again, but that didn't help either. Then I restarted the computer and started only Websit X5, but the installation still stopped with the same error message.
What could be the problem?

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2 RESPUESTAS
Daniel W.
Daniel W.
User
Usuario del mes DE

The Incomedia employees will be back online on Monday and should be able to give the usual tips, such as deactivating programs, firewalls and anti-virus programs.

I had the same problem a few weeks ago, but I didn't deactivate anything and after a few attempts at longer intervals the update worked.

The next update to version 2024.4.9 worked without an error message, even though I hadn't deactivated anything. It remains a mystery what is disrupting the update.

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