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Jorge L.
Jorge L.
User

Cannot upload PNG images to my website  en

Autor: Jorge L.
Visitado 2017, Followers 1, Compartido 13  

I cant upload PNG images to my website. I get always an Image Generator Error.

This only happened after the new update...

Publicado en
11 RESPUESTAS
FLAGSA ™
FLAGSA ™
User

Hi,

Simply go to step 2, press CTRL & Preview. Allow the working icon to churn until it finishes, you will notice it takes longer. When finished upload site again to your host.

Let us know if it addresses the problem.

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Incomedia
Samantha M.
Incomedia

Hi! Thank you for helping Flagsa!

Good morning Jorge,
I think the issue is connected to your image location. I see you have your images on your desktop and you have added them to your project from there, this could be causing the error message. We always suggest to store you project images in C: and to add them from there not from your desktop or from your Documents folder.

Please try to move your image in C: then add them to your project and upload again. After please repeat what Flagsa said: press CTRL (on your keyboard) and click on the ''preview'' option with your mouse, in the program window. This will refresh your preview. Please make sure you have deleted your previews project from your server before uploading again.
If the issue remains, please kindly attach your image.png to this post so that I may test it myself.
Thank you!

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Jorge L.
Jorge L.
User
Autor

It has nothing to do about the file location... Because it only works when i upload a JPEG, not a PNG! and I need to use a PNG because I want it to be background - less. 

anyways here is the PNG so you can test it yourself.

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Cheeky Man
Cheeky Man
User

Wink

Jorge take out your X5 FTP Details and insert them again manually..... Could be they've updated the server!! Try it buddy!!

Make sure you have enough webspace too.....

The PNG's are for "Transparency" I presume!!

.

www.frankscybercafe.com

.

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Publicado en de Cheeky Man
Jorge L.
Jorge L.
User
Autor

Ok i will try inserting the FTP Details once again... But I have an unlimited hosting for unlimited domains... so space shouldn't really be an issue.

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Publicado en de Jorge L.
Jorge L.
Jorge L.
User
Autor

Every website that I have is giving me this same problem... just with PNG :(

even with the website x5 preview while holding CTRL+Preview.. It stills says the same error what should I do.... I need to finish this website is due for next week :(

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Cheeky Man
Cheeky Man
User

Wink

Jorge make sure you haven't got the HOTLINKING turned on in the server Control Panel for PNG's.

I had this problem a few weeks ago with another X5er and he'd turned it on by mistake!!

.

Frank

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Publicado en de Cheeky Man
Jorge L.
Jorge L.
User
Autor

I am still having this problem..... What can I do. It only happens with I upload PNG on text or image doesn't matter what...

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Publicado en de Jorge L.
Cheeky Man
Cheeky Man
User

Wink

You need a remote buddy.........

Contact me @ frankcybercafe.com

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Publicado en de Cheeky Man
Jorge L.
Jorge L.
User
Autor

Do you mean remote support? I don't know whats going on with my program... everything I use .png i get error :S, doesn't matter what .png file i use.

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Publicado en de Jorge L.