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Henning E.
Henning E.
User

Error in Website X5 Update 9.1.4.1939  en

Autor: Henning E.
Visitado 2526, Followers 1, Compartido 0  
Tags: error

After I updated the program to the latest version (Website X5 Update 9.1.4.1939) does not work anymore, all imagery is gone, and the error message says image generator error.

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Incomedia
Claudio N.
Incomedia

Hello,

Seems that you removed the images from their original folders from which you loaded them into the software.

When an update is done, the entire WebSite X5 cache is updated. In this case, if the original images are not in the same path they were when you loaded them in the software, they cannot be find by the software. Therefore, an "Image Generation Error" is shown instead of the picture.

You should place the images in their original path and then reload your project by clicking CTRL+Preview in WSX5.Wink

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Publicado en de Claudio N.
Henning E.
Henning E.
User
Autor

The day beforeI hadupdated the websitebeforeupdating the softwarewithoutproblems,thenI updatedthe softwareto thelatestver.without changinganything else,it meansthat allfilesareexactlywhere theywerebefore the update?So there mustbe a bug inthe software update?

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Publicado en de Henning E.
Hana P.
Hana P.
User

Mir ist heute beim Update dasselbe passiert... scheint alles weg zu sein... hilfe.... Cry

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Publicado en de Hana P.
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Claudio N.
Incomedia

Since 9.1.0 there are no updates to the images generation code nor to the image generation functionality.

Make sure the images are still accessible. What if you double click on one of those image object which keep saying "Image generation error"? Do you see the preview?

Thanks!

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Publicado en de Claudio N.