Problems with activation 
Autor: Elias E.
Visitado 2735,
Followers 1,
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I installed website x5 v9 but when I try to activate, I receive the activation error 311: "The licence key entered, corresponded to aversion that has been upgraded therefore it is not valid". I also bought website x5 v10, and know I cannot open my projects made with versions 9 or 8. Please help.
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Hi Elias,
thanks for your message.
Installing the new version, WebSite X5 Evolution 9 has been upgraded.
In order to activat this program again, I kindly ask you to follow the instructions given by the following post: http://answers.websitex5.com/post/25631
Please, remember that only projects created with version 9 can directly be opened and updated with version 10. Projects, created with version 8, firstly need to be converted into version 9.
Kind Regards,
Noemi
Autor
I unistalled and re-installed the program, but when it launches the registration screen I receive the message "This program is damaged and needs to be re-installed."
So Icannot open it at all.
What do we do now?
Hi Elias E.,
I kindly ask you to uninstall the program from your pc and to install it again. Please, use the link you can find in your View user profile under "Download".
Please let me know if you could manage.
Thank you,
Noemi
Autor
I installed it and I receive the same msg. "This serial belongs to an upgrade version etc".
I CANNOT ACTIVATE THE PROGAM I HAVE BOUGHT!
PLEASE DO SOMETHING!
Hi Elias,
Unfortunately, if you have used your v9 license to upgrade to v10 at a reduced price then you will no longer be able to activate v9.
There are many posts on the forum regarding this.
Your profile is not showing you as a registered user of v9, therefore I assume this is what has happened in this instance.
Hi Elias,
please use the download link of WebSite X5 Evolution 9 which you can find in the section "Download" of your user profile. After that please proceed as explained by the following post: http://answers.websitex5.com/post/25631
Thank you. Please let me know if it works,
Noemi
Autor
I didi this and when I click on the link of the instructions webpage, I' m redirected to the My Licences page where at the top where there should be a number with the key, I see the msg "Generic Error" in a red box.
I did this more than once, in 2 different pc's and I always get the same error.
Hi Elias,
I kindly ask you to provide me a screen shot of the error message.
Thank you,
Noemi
Autor
I have attached the web page with the "instructions" and the web page with the error instead of the code that I receive each time I try to register.
Autor
This is the error page.
Dear Elias E.,
thanks to screenshot_22 I could create the new unlock code for you. Please, find it on the following privat post: http://answers.websitex5.com/post/65353
Kind Regards,
Noemi