I have the same problem!!! Help us please!

Did not see but there is a long thread with same probleme here:

http://answers.websitex5.com/post/100119

We should all post there to make it easier?

Facebook reply:

Incomedia WebSite X5 Evolution

September 1 at 10:04am

Good morning dear users, during the weekend we have had problems with our servers unfortunately therefore some orders have not been issued properly. The licence key was not correct therefore when you tryed to install, you received the error type 302. We will send a new order confirmation email to every user that has encountered this kind of error with a new licence key in it, as soon as possible. We apologize for the inconvenience and ask you to have patience. Thank you! Kind regards,

I am confused now, anything else I need to do but wait?

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Incomedia WebSite X5 Evolution

Hi Liliane Grimm, we are sorry about that, we had some problems during the weekend. Please, directly conatct our technical team writing a post on answers.websitex5.com and they'll help you. Thank you in advance

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Will it work automatically or do you need more info? If so what info? 

Yes I have the same problem. I've purchased

WebSite X5 Evolution 10

Your cleverbridge reference number: 62863702

My email addresses should be

***

or

***

Urgently need to access and make changes to my website.  A speedy response would be appreciated.

Mr AR Campbell

X

Liliane, Good afternoon. We are waiting for a new key from you. My address is ***. Order № 62856918. Thank you.

Sorry to disappoint you :( .. I am waiting myself ... had 3 days planned to work on my very first website and it looks that it will not happen as I have only a few hours left and still no valid key from this company :( :( :( .. email via FB and other post received that they will send out new product key but still waiting.....no estimate ?

Let's hope someone from Incomedia will see this and take action rather than just close threads

My order 62911010.  Please please please please  help us !

Dear Liliane,

We will send a new order confirmation email to every user that has encountered this kind of error with a new licence key in it, as soon as possible. 

Please apologize for the inconvenience and kindly ask you to have patience.
Thank you!

Noemi

Hi Noemi

Thanks for the info. Since I will have no time to work on my first website now I wonder if the download would be refundable ? Why . .. I can buy the DVD version for only half the price and since the digital version is not available faster I wonder if I can buy the DVD from a distributor instead? I hate to pay so much more and wait just a long as for the DVD version. What would you recommend me to do?

Can I please get a refund. I purchased the DVD version for a fraction of the cost and there I will get a valid product key hopefully :)  I have no more time to work on my first website project until next week anyhow.. .. so I might as well wait for the DVD version and save some money instead.  How to proceed for a refund? The DVD will come with a valid license in a few days and the price will be less than half of that digital version for Evolution 10. And best of all I do not need to burn a dvd ..it comes directly on dvd. So I like to cancel the digital order and go for the dvd version instead. Ordered already and shoud arrive in 4-6 days.

Just received a new product key but guess what !!! ??? Moved from Error 302 to Error 404 ...what a nightmare !  I guess I need to wait for the dvd version :( - no luck with this digital downloaded version. Anybody knows what Error 404 now stands for?

After 10+ attempts finally product activated. Now need to see how to get a refund as the DVD Version is only 40% of the cost of the digital version and since I have no time to work on my web project for the next 2 weeks I hope I can at least get the lower price for the DVD Version. Digital version is more than double compared to DVD?

Hi Liliane G.,

I'm happy that the programm is running on your pc. Please directly contact Cleverbridge for the refund.

Thank you.

Noemi