Email formats are different from setup 
Auteur : Andre Feyaerts
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Hi everybody
I wish you all a Merry Xmas and a Happy New year
Question:
I have setup an email format in ESTILO de la PALNTILLA, ASPECTO de los EMAILS
My emails are working fine, but do not respect the format I did setup.
So I used CRTL-F5 and uploaded again
The emails I recieve are very differently formatted than the design I configured.
Together with this post, I will send a screenshot of the setup
Since I can only send one single file at once, I will try to sendo a second post with the result of the received emails.
Thanks for helping
Andre
Posté le
Auteur
With this post, I send a screenshot of the emails as I receive them after setting up the design as showed in previous post.
Hello Andre,
I sent a test email to see the html code of the email. It shows as backgroundcolor set to grey. Did you made a complete export online after CTRL + F5 or just the updated files?
Many thanks!
Auteur
Sorry for answeering late Claudio
I was in Portugal for a week
I am not sure I did a complete export, I will do it now and inform you.
Thanks for helping and
Happy New Year
Auteur
Hi Claudio,
As promised
I did a CTRL-F5 again and then a complete upload.
The problem is not solved.
I have stil the same layout as I had before in version 10.(the gray one)
Then I changed it in version 11, but the program does not respect the new colors or lettertypes.
Any idea how to fix this, or is it a bug?
Thanks again for helping
Andre
Auteur
Problem NOT solved
did you delete everything inside your server before doing a full upload? if not, I will suggest you to do that, then upload your entire website again.
if this post is the correct answer, please mark this answer as correct answer.
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Good Luck
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Auteur
Thank you for this sugestion.
I will try that Anthony.
I will keep you informed.
It will take a while, because I am travelling a lot lately.
Probably February.
Thanks
Auteur
After the latest update I installed yesterday.
doing again a ctrl+F5
everything worked out as expected.
No need to delete eveything on the site
Great update , great team
thanks to all of you for helping
Andre