How do I e mail incomedia directly to resolve a problem 
Auteur : mark foleyPayment sense are handling our e commerce and have sent us the following e mail re setting up online payments. I have looked for Incomedia's e-mail for the information but can't find it anywhere.
Hi Mark
Currently website X5 mainly support just payapl, google and sagepay
gateways, but it says on their support site that it is possible to integrate
with us too.
Please see the following on their website:
''It is possible to add further payment systems than the ones already present which
are PayPal, Google, Sage Pay, MultiSafepay and Robokassa and you need to the payment
section in step 4 shopping cart and then choose pay now and then Custom HTML
code.
The only thing is they have to give you the custom HTML code to make the payment since we do not provide support for custom HTML code.''
We are not sure what they are referring to here, as we dont do this with any other
platform. We need you to speak directly to your contact at websitex5 and ask
them to explain a little further what they mean and what they need from
us.
You can forward the email to me if you wish so we can make sense of it at our end
and provide you with what you need.
--
Hello Mark,
This forum is the official support channel for WebSite X5, as per the agreement in the software licence accepted when you installed the program:
6.3 The PUBLISHER may provide free technical support through its online service at www.websitex5.com. Support requests are normally answered in 48/72 hours from Monday to Friday during working days.
If you set this thread (or any other thread for that matter) to 'Private' by clicking on the small padlock icon at the bottom right of your initial post, then you will be able to communicate confidentially and directly with the Incomedia support staff.
However, personally I don't find Incomedia's statement confusing... it simply states that you need to insert the custom code for the payment provider in an HTML Code Object (http://help.websitex5.com/en/v11/evo/index.html?ins_codice.htm) within your WebSite X5 project in order to make the gateway work. This is standard practice for payment gateways which lack 'built-in' native support in WebSite X5.
What I do find strange is that Paymentsense appear to have no knowledge of their own code?
I will have a look now for it and report back to you.
Kind regards,
Paul
Here you go, Mark...
http://developers.paymentsense.co.uk/developers-resources/paymentsense-resources/
Here is another link to some guides which should answer any questions you might have whilst incorporating the Paymentsense gateway into a WebSite X5 project:
http://developers.paymentsense.co.uk/developers-resources/faq/
Note that PHP code can also be inserted in any WebSite X5 page by using the 'Expert' tab in the page 'Properties':
http://help.websitex5.com/en/v11/evo/index.html?mappa_pagina.htm
Auteur
Hi Paul.
Thanks for getting back to me so quickly, but Payment sense say they still do not have the information they need.
!I know but it doesnt say what custom code they are talking about? Do they mean
your gateway ID?
We are not sure as they use a different method to integrate to what we are
used to.
Please ask them to elaborate or give an example of what it would look like
and we can then provide you with it."
Thanks a lot Mark.
Auteur
I know but it doesnt say what custom code they are talking about? Do they mean
your gateway ID?
We are not sure as they use a different method to integrate to what we are
used to.
Please ask them to elaborate or give an example of what it would look like
and we can then provide you with it.
That section was from their latest reply, just to clarify matters.
Hi Mark,
I attach a screenshot showing where the Paymentsense custom code should be inserted within WebSite X5.
The code that Paymentsense provides must populate two variables, as per this extract from the WebSite X5 help file:
Custom Code
▪HTML Code for 'Pay Now' Button: if you use an alternative method to PayPal™, you must enter the HTML code provided by the payment service provider in this field.
The HTML code from the payment service provider is used to create the "Pay now" button, and it must include the ordered article's code and its price. You have to enter the following tags manually in the code, otherwise the shopping cart will not work correctly:
▪[ORDER_NO] - the order number is entered here;
▪[PRICE] - the price is entered here.
You can view the relevant portion of the WebSite X5 help file, here:
http://help.websitex5.com/en/v11/evo/index.html?metodo_pagamento.htm
Auteur
Cheers Paul,